Hotel Operations Manager - Emperors Palace at Peermont Global

Job Purpose

• To manage and control all aspects of the Complex Hotel Operations to the required Standards within the agreed budgetary limits and parameters, and ensuring guest satisfaction and profit maximization. 

Qualifications

• Hotel School Management Diploma or equivalent;
• Management Development qualification would be an added advantage;

Minimum Requirements

• 5 years as Hotel Manager or Resident Manager of 200+ Room Hotel;
• Exceptional interpersonal skills will be a requirement.
• Above average planning and organising skills will be essential.

Main Resposibilites

• To manage the Hotel Operations function for Emperors and to develop policies and procedures designed to satisfy customer needs and to maximise profitability and return on investment.
• Design, develop, implement and evaluate strategies for Hotel Operations for approval.
• Develop Hotel Operating Services policies and procedures in Emperors and ensure the implementation thereof.
• Ensure that all Hotel Operating Services are costed and priced.
• Implement cost controls and co-ordinate the budgeting process for all areas in the Operating Services function and motivate and control Capex budget for the division.
• Co-ordinate sales and revenue figures for all areas under the Hotel Operations Services Division
• Ensure that Guest Satisfaction is established and maintained by the staff of the Rooms Division.
• Identify and implement staff training schemes and conduct regular performance appraisals and ensure operating standards of the hotel are achieved.
• Responsible for all guest queries including collecting, reviewing, summarising, and proposing corrective action.