HR Administrator / Cust Cent Consultant (107890) at Sasol

Short Description / Purpose of Job

• Interface between BUs and HR team to provide consultancy services according to policies and procedures and aligned to the Service offering catalogue.
• Organise and support the employee life cycle administration from recruitment, compensation, health checks, movement, separation of employees with a particular focus on facilitating end to end death administration processes and interactions.
• Fluent and Knowledgeable on changes in HR policies and practices to support Business understanding.
• Serve as a single point of entry to the Business Unit.
• Advisory / consulting service according to policies/ governance / procedures.
• Contribute to the successful execution of the HR Administration agreed objectives.

Recruitment Description / Key Accountabilities

• Liaise with HR business partners and consultants to establish a front office representing a single-entry point of contact.
• Responsible for the relationship / interface between the Business Unit and HR aligned to the Service offering catalogue.
• Sound knowledge of the employee life cycle administration process.
• Advisory / consulting service according to policies/governance/procedures.
• Interpret and communicate policies and processes of wage negotiations and condition of services.
• Discuss relevant offerings of HR services with employees.
• Offer counselling services to employees based on the policies, SLCs, and service level catalogue.
• Support Business Unit in terms of employee life cycle administration processes.
• Assist in resolving HR issues in the customer centre and escalate matters to relevant stakeholders if required. Keep employees informed about progress on HR queries.
• Guarantee compliance of activities (e.g. submissions of data to the payroll and benefits centre) with policies including wage negotiations and condition of services.
• Organize employee movement and separation administration processes e.g. employee transfers, promotions, redeployment, rotation, resignation, retirement, dismissal, sickness, death, and incapacity.
• Responsible for all administration document control.
• Completion of documents and requests. Ensure compliance against HR policies and conditions of service.
• Apply evidence-based SHE practices in alignment with set standards for safe operations.
• Build and maintain positive relationships with internal teams including back-office administration, organisation management, and HR personnel to facilitate communication and resolve problems of employees.
• Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals.

Formal Education

• Diploma or Matric qualification

Min Experience

• 3+ relevant years

Certification & Professional Membership

• None

Competencies

• Collaboration: The action of working with someone to produce something
• Compliance: Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
• Negotiating: The ability to compromise in a cooperative effort to reach mutually satisfactory conclusions and results.
• Problem Solving: Is a step-by-step process of defining a problem, searching for information, and testing a series of solutions until the problem is solved. In involves critical thinking, analysis and persistence.
• Reporting: The ability to access information from databases, forms, and other sources, and prepare reports according to requirements.
• Self-Mastery: Takes accountability for driving own growth through developing self-awareness, reflecting, seeking feedback and self-correcting

Closing Date: 6th, April 2022