HR Communication and Change Consultant at TFG (The Foschini Group)

Key Responsibilities:

Ensure the delivery of activities focused on Employee Engagement, Employee Wellbeing, Talent Management, and Performance Management

• Guided by annual calendar of Talent Development events to meet business deadlines within SLA standards, including readiness for key internal meetings
• Ensure that Employee Engagement initiatives are effectively managed
• Manage internal communication requests and projects, ensuring effective and collaborative briefing; communication preparation and planning; signed off by the correct stakeholders and scheduled, asper agreed operating procedure
• Build relationships (internal; third parties; etc)
• Brief tasks to be delivered by Transactional Services’ teams within agreed lead times, agree delivery and ensure timeous and quality completion
• Execute operational activities for / through relevant third parties 
• Escalate third party delivery issues to relevant relationship holder 
• Attend regular operational meetings with third parties 
• Ensure timeous payments to third parties are processed
• Brief work to external suppliers within agreed lead times and ensure timeous and quality delivery

Continuous Improvement

• Identify opportunities for improvement in Talent Development processes and communicate these to Talent Manager for consideration

Develop and execute Change Management Plans

• Overall Change Management Plan
• Communication plan
• Education and Training plan
• Plans to support Sponsor, Change Agents, and other leaders (where applicable)
• Resistance or Change Risk plan
• Support change management role-players and build coalition by providing coaching in the change process on change approach and tactics (e.g. change agents) and maintain a coalition (where necessary) to drive out the change management plan

Evaluate and measure Change Management effectiveness/success

• Propose and agree change management measures of success with associated tangible metrics
• Align change management measures of success to overall project measures
• Develop plan to measure and monitor success aligned to tangible metrics
• Provide feedback of change management metrics to relevant stakeholders

Qualifications and Experience:

• Degree or equivalent professional qualification
•  Accreditation in a Change Management methodology (e.g. Prosci) - desirable
• 6 – 8 years’ working experience within a similar role
• 2 - 3 years’ experience working in a project delivery context
• Working understanding of Talent Development and / or HR generalist activities
• Experience working with Leaders at all levels in an organization
• Experience in project planning
• Facilitation experience

Skills: 

• Customer service / passionate about employee experience
• Excellent interpersonal and communication skills
• A ‘can do’ attitude with high service delivery
• Continuous improvement performance mindset
• Understanding of related policies and legislation and TFG business context - desirable
• Resilient in the face of obstacles
• Ability to work in fast paced environments and manage multiple projects
• Ability to analyse and interpret data
• Ability to lead change
• Ability to prioritise
• Sound judgement and decision making
• Become a TFG Brand Ambassador