Human Capital Business Partner - r at Tracker Connect (Pty) Ltd

Job description

• Advising, coaching and supporting line managers and staff on employees on the full range of HC functions and services - including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, development and training, staff employee wellness, organizational design and academic probation – to ensure consistency with relevant legislation and company HC policy and procedures
• Undertaking specific projects, in consultation with line management, to facilitate HC activities and enhance client service
• Providing timeous and relevant HC management information
• Delivery on staffing sourcing – ensuring high quality employees’ staff for the business unit/department
• Implementation of the full performance management cycle in the business unit/department
• Driving the values and creation of a great working environment at business unit/departmental level
• Help identify, prioritize and build organizational capabilities, behaviours, structures, and processes
• Implement Human Capital Policies and Procedures (Employee Relations, Recruitment & Selection) at business unit/departmental level
• Handle employee relations/dispute resolutions in areas of responsibility including CCMA/Labour court matters.
• Responsible for execution of all people processes in the employment and business cycle, in line with policy and legislation - recruitment, psychometric assessments, induction, L&D, EE planning, retention, career management, rewards etc
• Support line management in forecasting and planning the talent pipeline requirements in line with the business unit/department’s strategy
• Facilitate line of sight initiatives to build a high-performing organization aligned with the strategic leadership agenda
• Facilitate and promote employee engagement and feedback, in line with the company’s vision to be employer of choice
• Provide expert advice and coaching to employees where appropriate
• Human Capital Reporting
• Identify and Implement change interventions.
• Administer skills audit processes to identify the skills needs of the organisation and report on it.

Minimum requirements

• A degree in Human Resources Management, Labour Relations or Industrial Psychology or equivalent qualification
• MAP or similar Management Development Programme will be advantageous
• Minimum 5 -7 years’ experience as a Human Capital Generalist, supporting Contact Centres
• Strong employee relations experience is essential
• Strong interpersonal skills
• Ability to manage multiple priorities and meet critical deadlines
• Understanding of Change Processes
• Understanding of Performance Management and improvement processes
• Human Capital Information Systems understanding
• Basic Project Management skills
• Knowledge of BCEA, Employment Equity, Labour Relations Act and Skills Development Acts
• Knowledge of career development methodologies
• Willing to travel.