Vacant Openings at Tracker Connect (Pty) Ltd

Job description

• Implement the Talent Sourcing strategy for the Human Capital Division that incorporates the transformation targets of Tracker, and actively drive its implementation across the business.
• Plan and coordinate all recruitment activities and responsibilities in alignment with the strategic and operational deliverables of the different Business Units.
• Establish and implement a specialist recruitment framework and plan, aimed at the attraction, selection, and placement of scarce skill individuals.
• Engage proactively with line managers and the Human Capital Business Partners in the compilation of talent mapping and sourcing initiatives aimed at securing suitable talent. 
• Collaborate effectively with the Assessment Centre through constant feedback engagements on successful placements so as to improve the efficacy of talent sourcing.
• Engage in talent attraction initiatives like networking with potential hires through professional groups on social media and during special events.
• Contribute towards the creation and implementation of a fit-for-purpose Recruitment policy for the Tracker business.
• Proactively expand the current talent attraction and sourcing platforms for efficient in line with the requirements of the business unit and those of the candidates being sought.
• Liaise directly with all HR Business Partners in driving the recruitment process and delivering a placement process that exceeds customer expectations.
• Proactively track hiring metrics including time-to-hire, time-to-fill, source of hire, cost and quality of placement, and implement improvement initiatives where required.
• Design, conduct and measure the results of candidate experience through surveys to improve the overall recruitment candidate experience.
• Train and advise hiring managers on interviewing techniques to improve the placement of suitable candidates.
• Initiate and drive various talent pool creation initiatives like hosting and participating in job fairs, as well as partnering with relevant institutions to attract relevant talent.
• Compile monthly recruitment reports with improvement recommendations
• Engage continuously with relevant stakeholders to ensure that the HC recruitment services delivered meet the agreed upon service level standards.
• Engage proactively with the business function on any legislative or compliance changes from a recruitment perspective that may have an impact on the successful delivery of Tracker’s strategic objectives.
• Guide and aid business in ensuring strict compliance with all required legislation, policies, procedures and best practices.
• Responsible for the maintenance of all recruitment value chain transactions on the relevant Human Capital systems.
• Support and provide evidence to all internal and external audit and regulatory requirements where necessary.

Minimum requirements

• Diploma in Human Resources Management or equivalent qualification.
• Minimum of 3 – 5 Years’ experience within a recruitment function with exposure to sourcing for a wide array of positions including specialist and scarce skill roles.
• 2 Years’ experience with a proven track record of successfully sourcing and placing for scarce skills roles in the ICT industry or recruitment agency
• A broad network of relevant recruitment resources including agencies, head-hunters etc.
• Willing to travel on occasion.
• Strong time management skills with the ability to multi-task, plan and organise.
• Attention to detail and accuracy.
• Networking capability.
• Ability to connect with people of all backgrounds.
• Excellent interpersonal skills with the ability to interact with all departments at all levels.
• Self-motivated, proactive with high energy levels.
• Ability to work independently, under pressure and take responsibility.
• Ability to effectively work with and maintain confidentiality.

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Job description

• Promote Tracker to the Insurance Industry.
• Provide on-going product information to a portfolio of brokers/administrators/underwriters.
• Implement and manage incentive programmes / marketing opportunities.
• Regular training to Insurance Intermediary staff on all Tracker products and services.
• Weekly/monthly reports, monitor portfolio performance, track trends within the industry.
• Achieve set monthly and yearly targets.
• Attend after hour functions if and when required.
• Attend to necessary administration.
• Identify new business opportunities for Tracker.

Minimum requirements

• Matric with at least 2 years’ experience in dealing with brokers/underwriters/insurers or selling short term insurance to the public in external sales capacity.
• A Short Term Insurance qualification would be advantageous.
• MS-Office proficiency.
• Must be based at Pietermaritzburg
• Excellent presentation skills.
• Valid Driver’s Licence.
• Excellent communication and organizational skills.
• Must be a self-starter.
• Able to work within a team.
   

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Job description

• Advising, coaching and supporting line managers and staff on employees on the full range of HC functions and services - including employee relations, performance management, recruitment and selection, job evaluation, remuneration and benefits, induction, development and training, staff employee wellness, organizational design and academic probation – to ensure consistency with relevant legislation and company HC policy and procedures
• Undertaking specific projects, in consultation with line management, to facilitate HC activities and enhance client service
• Providing timeous and relevant HC management information
• Delivery on staffing sourcing – ensuring high quality employees’ staff for the business unit/department
• Implementation of the full performance management cycle in the business unit/department
• Driving the values and creation of a great working environment at business unit/departmental level
• Help identify, prioritize and build organizational capabilities, behaviours, structures, and processes
• Implement Human Capital Policies and Procedures (Employee Relations, Recruitment & Selection) at business unit/departmental level
• Handle employee relations/dispute resolutions in areas of responsibility including CCMA/Labour court matters.
• Responsible for execution of all people processes in the employment and business cycle, in line with policy and legislation - recruitment, psychometric assessments, induction, L&D, EE planning, retention, career management, rewards etc
• Support line management in forecasting and planning the talent pipeline requirements in line with the business unit/department’s strategy
• Facilitate line of sight initiatives to build a high-performing organization aligned with the strategic leadership agenda
• Facilitate and promote employee engagement and feedback, in line with the company’s vision to be employer of choice
• Provide expert advice and coaching to employees where appropriate
• Human Capital Reporting
• Identify and Implement change interventions.
• Administer skills audit processes to identify the skills needs of the organisation and report on it.

Minimum requirements

• A degree in Human Resources Management, Labour Relations or Industrial Psychology or equivalent qualification
• MAP or similar Management Development Programme will be advantageous
• Minimum 5 -7 years’ experience as a Human Capital Generalist, supporting Contact Centres
• Strong employee relations experience is essential
• Strong interpersonal skills
• Ability to manage multiple priorities and meet critical deadlines
• Understanding of Change Processes
• Understanding of Performance Management and improvement processes
• Human Capital Information Systems understanding
• Basic Project Management skills
• Knowledge of BCEA, Employment Equity, Labour Relations Act and Skills Development Acts
• Knowledge of career development methodologies
• Willing to travel.

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Job description

• Provide telephonic service existing clients.
• Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
• Liaise with internal / external clients, branches, consultants, as well as fitment departments
• Capture, maintain and update customer and vehicle details
• Communicate with the Cancellation department when receiving cancellation request from the clients
• General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
• Provide feedback to the internal and external customers
• Creating, allocate and follow up on service requests
• Handle internal and external complaints on Telephonically and emails
• Any other related tasks or duties assigned by the Supervisor / Line Manager
• Adherence/Comply to schedules as determined on the Telephony system.

Minimum requirements

• Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
• Understanding of telematics & telecommunications, specifically GSM & satellite communication
• Excellent Communication (verbal and written) skills
• Ability to take ownership of tasks and queries
• Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.
• Attention to detail
• 1-year previous call centre experience
• Initiative
• Teamwork
• Problem solving
• Results driven
• Customer centric

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Key roles and responsibilities:

• Administering and coordinating psychometric assessments for selection and development purposes, including candidate booking, assessment administration, scoring, assessment interpretation and report writing.
• Ensure the selection and use of the correct and appropriate assessment batteries as well as adapting these to improve effectiveness as and when required.
• Ensure compliance with all relevant policies, regulations and acts.
• Keep up to date with the latest developments in psychometric assessment. Recommend and/or implement new/alternative methodologies in response to business needs and requirements.
• Ensure adherence to the requirements of the Health Professions Council of South Africa (HPCSA).
• Management of ad hoc initiatives as and when required.
• Compile monthly reporting pack for assessments focusing on key metrics such as number of candidates assessed; cost of assessments; percentage employed etc.
• Facilitate assessment education sessions with key stakeholders (line management and HR) to drive continuous buy-in and emphasise benefit vs. cost impact.
• Administering and coordinating psychometric assessments for selection and development purposes, including candidate booking, assessment administration, scoring, assessment interpretation and report writing.
• Ensure the selection and use of the correct and appropriate assessment batteries as well as adapting these to improve effectiveness as and when required.
• Conduct internal benchmarking and validation studies to inform the assessment strategy.
• Use the assessment data as basis to identify developmental needs and provide support and input in the compilation of employee developmental plans.
• Ensure accurate and correct scoring of assessments.
• Liaise with assessment service providers
• Ensure that the assessment scoring and feedback processes adhere to the procedural and ethical requirements of the HPCSA.
• Ensure assessment data is interpreted in line with the requirements of the role.
• Compilation of integrated assessment reports and providing feedback to line management, HRBP’s and the individuals assessed.
• Ensure scoring is concluded and feedback is provided within three working days of the assessment date.
• Create and maintain updated and relevant assessment profiles based on the requirements of the job to ensure a fair and sound job matching process for recruitment candidates. 

Minimum requirements

Skills and Qualifications:

• Honours degree in Psychology or Industrial Psychology
• Registered Psychometrist – Independent Practice with the HPCSA
• Accreditations on the following assessments essential: Cognitive Process Profile (CPP); EQi 2.0 (Emotional Intelligence); (5); Giotto Integrity; GENESYS platform from Psytech; WAVE Styles Questionnaire.
• Accreditations on the following assessments desirable: 16PF; Assessment Centre Methodology (JVR Product Range); SHL products; Business Enterprise products. 
• Knowledge of Cognadev system. 
• 3 – 5 years working experience as a Psychometrist within a corporate environment.
• Ability to effectively communicate across all levels
• Strong report writing skills
• High level of attention to detail
• Strong analytical skills
• Ability to work with others
• Ability to critically evaluate information

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Job description

• Perform regular and planned assessment in your area of responsibility
• Identifying shortfalls and providing solutions
• interacting with technicians and having technical discussions
• Perform regular and planned assessments of fitment centre in your area
• Mentoring and educating technicians
• Ensure compliancy with regards to installations and OEM bulletin
• Ensuring compliancy in customer service ethics
• Ensuring bulletins are circulated to Technicians and FC
• Maintain strong Quality standards
• Ensure compliancy with regards to reporting to admin and Management
• Liaise between multiple departments  
• Motivate techs to perform quality installations
• Provide reports and feedback
• Implement and evaluate quality procedures
• Evaluate and improve technical procedures
• Attending to Technical SR’s that are quality related and give feedback to the technicians and the managers.
• Maintain Trackers recommended recovery rate in your area of responsibility through the installation quality process
• Perform test requests
• Attending to PIC’s
• Attending to battery drainage complaints
• Assisting with project installations
• Assisting with afterhours standby
• Liaise with clients to solve technical issues and deliver service excellence
• Ensure compliancy with regards to reporting to Management
• Assisting with technical queries

Minimum requirements

• Matric with a National Technical Certificate in Automotive Electronics/Motor Mechanic.
• Minimum 5 years’ experience as an auto electrician or motor mechanic with one year being in a Supervisory role.
• Valid driver’s license.
• The candidate must possess good communication and administrative skills.
• Computer literacy will be advantageous (MS Office)
• Possess good fault-finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.

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Job description

• Perform installations of sophisticated electronic units into various vehicle types including trucks and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional stock in advance avoiding unnecessary delays.
• Perform your duties in a cost effective manner. 

Minimum requirements

• National Technical Certificate in Automotive Electronics/Motor Mechanic.
• Matric
• Minimum 4 years experience as an auto electrician or motor mechanic
• The candidate must possess good communication and administrative skills.
• Possess good fault finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Computer literacy will be advantageous (MS Office)
• Valid driver’s license.