Human Resource Business Partner - Work From Home at Amazon Web Services

DESCRIPTION
Overview:

• As a HRBP you will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment that operates 24/7.

• You will enjoy a varied role and a wide range of interactions on a daily basis. You will get exposure to many different aspects of the business and will work on site and international-based projects.

• Amazon is looking for a Human Resource Business Partner to work virtually from home, reporting to the Senior HRBP, you will play a critical role in delivering the HR plan at our Customer Service (CS) site in Cape Town. You will work closely with the HR team supporting across the site to help ensure great experience for our associates and managers.

General Scope of Role:

• The HRBP supports the operation of the site by contributing to the delivery of the world-wide CS HR plan, working closely with the HR team and operations.

• As a HRBP, you will be regarded as the subject matter expert with full site program ownership/project management of standard core people processes. You will manage, plan and set your own priorities based on overall direction from the HRM. You will also execute standard company-wide programs and develop plans to localize where appropriate, actively seeking opportunities for invention, simplification and problem solving of standard work programs. You are the principal associate facing role for HR, linking back to the broader, global HR team for escalations, reporting, updates and opportunities for HR process improvements.

BASIC QUALIFICATIONS
Basic Qualifications
 Education level, a three year qualification at NQF Level 7 or higher in an HR related field
 Previous experience in a HRBP role

•  Ability to influence and partner with different levels of the organization to achieve results.

•  Strong business and HR acumen, including strong problem solving skills, critical thinking, and analysis.

•  Understanding of Labor related laws and statutes.

•  Should be proficient in using MS Office, Excel and data related tools

• South African Citizen / Permanent Resident / Holder of legal right to work in South Africa

PREFERRED QUALIFICATIONS
Preferred Qualifications

•  Experience working in a Customer Service working environment would be preferred

•  Experience working in a contact center environment would be preferred

•  Exposure to OD (Organizational Development) and change management is preferred

Due to the virtual nature of the position Amazon requires candidates to meet the Amazon internet requirements which is to have a dedicated 10MB Uncapped Fiber (LTE lines and “Air Fiber” are not eligible for this role). Candidates should also have a suitable work from home environment or dedicated works space at home.