ICT Point of Sale (POS) Technician at Cape Town International Convention Centre

Job description

• The main purpose: Responsible for providing ICT support focusing on point-of-sale devices, their connectivity, and back-end systems. Further to this, to provide IT technical support to staff, clients and for events. Over and above this, especially in times when there are limited requirements for point-of-sale services, the incumbent will ensure that point of sale devices are always up to date with the latest security patches, antivirus definitions and running the latest version of software. This includes the stock and management system Procure.net (or alternative if replaced). ICT Support - All ICT support and event services (Internet and email, Wi-Fi, mobile, network, printing, digital signage, telephony etc.)

Reporting to the: ICT Service Delivery Manager

Key responsibilities will include but are not limited to:

ICT Systems Maintenance

• Installation of LAN points for point-of-sale devices
• Planning for the installation of point-of-sale devices, on and off-site, during office hours to reduce out of office hour requirements
• Ensure all Wi-Fi (Wireless) systems are operational
• Ensure all supporting integrated systems are operational
• Install test and ensure the prompt provision of all telecommunications, data-networks and IT equipment to clients
• Develop a plan of regular preventative maintenance of all cabling, patch rooms and ancillary infrastructure systems
• Perform regular documented maintenance and performance tests of all cabling and ancillary infrastructure systems
• Liaise with the point-of-sale product vendor for maintenance, support, hardware swap outs, etc.
• Responsible for procurement and installation of new point-of-sale devices
• Responsible for assisting in the training of new POS users

Operational Support

• Ensure that all ICT services provided by external service providers are operational and report all risks and potential failures
• Monitors the work of outside contractors to ensure set standards are adhered to and all work is conducted in a safe and respectful manner ensuring no damage to existing infrastructure
• Identify and report risks to the ICT Service Delivery Manager
• Provide on-site and off-site IT and ICT hardware and software support to users and clients
• Facilitate the access of contracted service providers to secured venues
• Ensure that all work performed is documented and logged accordingly
• Ticket Management – ensure tickets are logged and resolved within SLA

Desktop Support

• Interact with numerous computer platforms in a multi-layered client server environment 
• Install, upgrade, support and troubleshoot Microsoft Windows and Microsoft Office and any other authorized desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Performs remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and business standards
• Performs work in compliance with specified warranty requirements
• Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper parts levels

Project Management

• Compilation of project scope and specification
• Project procurement
• Project delivery within scope and timeline

Job requirements
Minimum Qualifications and Experience:

• Matric or equivalent (NQF Level 4)

Relevant Technical Certifications

• Those with a business or non-technical qualification could supplement their education with a certificate program, individual courses or directly relevant experience that provide the necessary IT industry knowledge required
• 2 - 3 years relevant experience in an ICT or Integrated Systems environment preferably in the hospitality industry
• Operational experience at a technician level
• Strong cabling and computer literacy skills
• Experience with fibre optic, RJ45 Ethernet, RJ11 Twin Pair telephony cabling and equipment, wireless technologies in a production environment
• Preference will be given to candidates with events and point-of-sales experience

Skills and attributes:

• Well-groomed with a vibrant personality
• Stress resistant & flexibility
• Excellent Communication Skills
• Extensive client networking and relationship building skills
• Able to provide clear and effective communication of ideas, processes, and targets
• Innovative thinker
• Communication & Conflict handling skills
• Time management
• Quality driven
• Inspiring personality
• Problem solving and Analytical Skills