Information Officer Ref: IONO11-23 at The Commission for Conciliation, Mediation and Arbitration (CCMA)

Purpose: 

• To provide written response to enquiries and case queries received from Users / Stakeholders via e-mail ([email protected]) and social media platforms (Facebook, Tiktok, CCMA Connect, WhatsApp, Hello-Peter) by providing assistance and advice with regard to appropriate CCMA processes and procedures in terms of relevant legislation, CCMA Rules, Policies and SOP’s.
• To receive and disseminate Complaints and to monitor complaints on SharePoint in respect of complaint status and responses received and make the necessary follow-ups as and when required and in line with relevant Policies and SOPs.
• Monthly and quarterly reports to the line manager.

Key Performance Areas (Include but not limited to):

• Provision of written advice to Users / Stakeholders in respect of case queries and other received through the various platforms.
• Compilation of Frequently Asked Questions
• Monitoring of Complaints
• Reporting

Key Requirements:

• Appropriate Bachelor’s Degree / equivalent
• 2 – 3 years’ CCMA experience
• Knowledge of the Case Management System (CMS)

Vacancy Bulletin
People with disabilities are encouraged to apply.

• Knowledge and experience of the MS Office Suite, in particular MS Teams
• Knowledge of Labour Law
• CCMA institutional knowledge
• Knowledge of various Social Media platforms
• Knowledge of SharePoint