Installations Supervisor - Randburg at Tracker Connect (Pty) Ltd

Job description

• Ensure that the technicians have a good understanding of the Company goals and strategy
• Ensure that the technicians have a good understanding of the installation process
• Compile monthly stats on customer service reports and report to the department manager.
• Ensure that new information regarding methods of installing is communicated between your team members
• Compile monthly stats on recovery rate reports and report to the department manager
• Ensure that the technicians follow the predetermined schedule in order to achieve maximum productivity while delivering excellent customer service
• Ensure that the technicians Liaise with scheduling with regards to installation address, vehicle details, etc. in order to ensure integrity.
• Ensure that the technician’s allocated jobs are completed at a rate of 100% or better.
• Liaise with scheduling to ensure that the technician’s schedules are correct to minimise cancellations and frustrations.
• Ensure that the technicians have the necessary tools and test equipment.
• Ensure that the technician’s vehicles are serviced and maintained to minimise breakdowns.
• Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met
• Compile monthly stats on efficiency reports and report the department manager
• Ensure that regular onsite visits are conducted on a regular basis to encourage visibility toward the technicians.
• Disciplinary procedures upheld and maintained.
• Tool check, vehicle checks, and clothing and observe general good manners at a client of the technicians.
• Vehicle allocations and maintenance.
• Regular meetings with scheduling to establish any shortfalls and technician area allocations.
• Tech well-being and ongoing support
• Assist with project maintenance – oversee and report on ongoing status
• Maintain a good relationship with Management – Installations and scheduling manager
• Maintain a healthy relationship with the Supervisor: Installation Quality
• Compile monthly report the department manager.

Minimum requirements

• Matric or equivalent qualification is a must.
• Auto electrical or mechanical trade qualification is an advantage
• 5-years minimum tracking device installation experience
• 2-year minimum supervisory experience
• Customer service driven
• Possess sound technical, fault-finding and analytical skills and knowledge relating specifically to the electrical/electronic components of any type of vehicle.
• Possess excellent administrative and PR skills
• Possess excellent organising and coordinating skills
• Possess the necessary skills to deliver service excellence
• Computer literacy (MS Office) is a prerequisite
• Possess a coaching and mentoring training