Internal Client Services-HR Administrator: Payroll at Deloitte

Job Description

Main Purpose of Job
Deliver an efficient and effective internal payroll service to Deloitte employees, partners, directors and other stakeholders in an accurate, timely and customer focused manner as well as in compliance with internal audit and governance procedures.

Differentiators for this specific role
Payroll manual input management

• Collating manual payroll input in the prescribed format for submission to Solugrowth to be processed

• Assessing manual input to ensure that unnecessary input is reallocated to the HR Administrator for processing on Success Factors

• Reassign any queries or questions regarding manual input to the HR Administrator for further action and include their Manager for information purposes 

Perform a thorough check of the monthly payroll variance report to identify errors, queries or omissions prior to the final payroll run in pursuit of a zero defect payroll result

• Check the monthly payroll variance report per assigned portfolio in accordance with the standard operating procedure and timelines

• Confirm all movement has been processed accurately i.e., Hire, Rehire, Terminations etc. 

• Confirm leave payments for terminated employees

• Direct queries to Solugrowth and the HR Administrators as appropriate and ensure that a timely response is received to resolve the queries

• Ensure that corrections to Success Factors have been processed correctly 

• Ensure that all corrections to the payroll are actioned by verifying revised payslip from Solugrowth reflecting the change

• Resolve queries and requests for information in an accurate, customer focused and timely manner

• Supporting the delivery of P&P Calendar events

• Providing support for ad hoc/unscheduled projects requiring support from the GAC

• Appropriate escalation of questions, requests and/or enquiries that cannot be resolved appropriately by the payroll HRA

Acknowledging and resolving payroll queries within the designated SLA

• Respond to and resolve queries and requests in a customer focused and timely manner

• Escalate requests and queries appropriately to Solugrowth and/or the Payroll Team Leader

• Type of queries: PAYE differences, IPR5 queries and requests, InfoSlips etc.

Producing standard monthly headcount, Movement and other ad hoc reports 

• Perform data analytical checks on accuracy of the Success Factors data and the HR Administrators data capturing 

• Prepare and submit a monthly payroll report within the designated time to the HRM responsible for your portfolio setting out the process followed as well as queries and how these have been addressed

• Produce standard monthly Headcount, Movement, and other ad hoc reports .Provide an analysis of information contained in the reports (e.g., leave & sick leave)

• Generate ad hoc reports according to client specifications

Adherence to HR Admin governance, policies and procedures and knowledge sharing

• Including the ad hoc refresher training of the HR Administrators

• Ensure that all training manuals and standard operating procedures are read and understood, and that work is performed in accordance with these

• Attend all meetings and training sessions where work quality, processes and governance is discussed 

• Research HR Policies and procedures to ensure adequate knowledge and understanding to perform duties

• Use experience to share knowledge and build expertise within the team

• Initiate refresher training sessions with HR Administrator when learning gaps are identified or processes are amended 

Teamwork:

• Making a positive contribution to the delivery of the team (GAC and broader P&P) 

• Positively manage internal and external relationships

• Contribute positively towards the achievement of performance targets in all aspects of team activities

• Ensure that through teamwork, all SLAs are met consistently

• Active participation in knowledge sharing initiatives

Contribute to continuous process improvement

• Provide the Team Leader with input and suggestions on how processes and work within the GAC Payroll team and HR Administration realm can be streamlined and improved

• Participate in developing process improvement ideas into solutions that can be implemented

Ad hoc responsibilities

• Provide support a back up to the Benefits administrator with regards to releasing of Alexander Forbes withdrawal forms

• Provide support and back up for the SAICA/ IRBA administrator with administration, reconciliation and remittance advice compilation for Trainee contracts 

• Assist Payroll Team Lead with the additional data checks that are performed on a monthly basis outside of the standard operating procedure

Qualifications

• Minimum Qualifications: Relevant Diploma with Payroll Focus

• Minimum Experience: 1 year relevant experience in HR payroll function 

• Desired Qualifications: 3 year HR Diploma

• Desired Experience: 2 years in similar role

Technical competencies

• Basic knowledge of the standardised routines of the role or association of such role

• Basic knowledge of the human resources lifecycle

• Basic knowledge of the basic conditions of employment act and its provisions, UIF etc.

• Basic knowledge in terms of pivots and associate basic data analytical models and skills 

• Basic knowledge of payroll fundamentals 

• Basic knowledge of Outlook and programs relevant to the role

• Advanced level of proficiency in Excel, Word and PowerPoint

Behavioural competencies

• Communicates effectively both in writing and verbally

• Good interpersonal skills

• Keen to learn

• Focuses on delivery

• Is adaptable

• Attention to detail

• Ability to solve basic problems related to specific tasks 

• Basic understanding of business 

• Focuses on service excellence 

• Planning and organising abilities

• Innovative

Additional Information

Talent Standards: Leadership Capabilities 

• Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact
• Talent development - Demonstrates commitment to personal learning and development; understands his/ her potential role as a brand ambassador
• Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track 
• Influence - Focuses on developing effective communication and relationship-building skills 
• Strategic direction - Seeks to understand how their daily work contributes to the priorities of the team and Deloitte Global

Note:
The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.