Internal Sales Team Leader at Unique Personnel

Job Description    
Key Responsibilities:

• Supervision of internal sales and support staff to meet set targets. 
• Create and maintain a positive culture, focused on delivering results by providing ongoing coaching and development of internal sales and support staff. 
• Motivate and drive the performance of the internal sales and support staff. 
• Consistently ensure that business is always conducted with integrity and that behavior aligns with the company's values. 
• Remain knowledgeable of key processes, product range, business initiatives and internal resources to to assist the sales team in accomplishing company goals
• Overseeing and maintaining the ticket system. 
• Ensure that quotations, sales orders and invoicing processes are functioning within the required timelines. 
• Telephone calls are promptly and professionally attended to. 
• Provide excellent customer service which includes but is not limited to: 
• Address customer queries and concerns in a timely and professional manner. 
• Providing regular feedback where necessary. 
• Resolve any issues that may arise in respect of any return of goods. 
• Going above and beyond to exceed customer expectations. 
• Monitor and improve all internal sales related systems and procedures. 
• Build and maintain strong relationships with customers and suppliers. 
• Provide product advice and support. 
• Other duties may be assigned as management sees fit.

Inherent Requirements    
Requirements:

• Matric
• Previous experience as Internal Sales Team Leader 
• Time Management and the ability to manage multiple projects simultaneously. 
• Excellent leadership and motivational skills, creating a strong and reliable team within diverse groups. 
• Problem-solving ability.