Internal Software Account Manager at First Technology

Job Description

• Please note that this list of duties is not exhaustive, and additional tasks may be assigned based on business needs and the employee's skills and capabilities.

Account Manager Support

• Target: Assist account managers to achieve monthly and annual targets
• Managing Leads: Work with team to find new customers - indirectly, in our customer base and/or via partners or other marketing tools
• Purchasing Procedures: Working with buyer to source product and best price
• Preparation of quotations for account managers
• Securing orders
• Place and follow up on orders through buyer or supplier
• Grow the profitability of the team
• Become an expert on the full product range by brand in our product portfolio
• Partner programs: Understand the OEM programs and claiming process
• Supplier relations: Understand and forge relationships with our partners and suppliers, to assist in building sales pipeline for target achievements
• Renewals, follow up and being proactive in annual billings (ie like calendar reminders to customers)
• Tenders
• Having to learn the different licensing rules/models ie Microsoft & Adobe

Administrative and general sales support for account managers

• Acumatica: Become proficient in the use of our accounting package for invoicing, delivery notes, backorders, stock holding, reports and account queries
• Supplier Contract: Follow up on client deliveries, POD's, Returns, Faulty stock for account managers
• Work with logistics team for release of invoice