Investigators at Public Protector South Africa

Qualifications and Experience:

• A degree or National Diploma in any of the following fields:  Law/Auditing/Forensic Accounting/Forensic Investigations
• Minimum three (3) years Investigation experience and/or Forensic Investigations and Forensic Auditing
• Good understanding of legislative prescripts that give mandate to Public Protector SA
• Computer literacy
• Understanding Requirements of South African Public Service Administration
• Knowledge and application of Case Management System (CMS) or other computer management systems
• Knowledge of auditing or investigation techniques
• A valid driver’s license
• Fluency in English and other official language relevant to the Province/Region

Key responsibilities and duties:

Investigations

• Conduct investigations on maladministration, undue delay and conduct failure using various investigation techniques in accordance with PPSA service standards
• Prepare Investigation Plans for each allocated matter 
• Apply Alternative Dispute Resolution (ADR) process to resolve reported complaints
• Keep complainants informed of the progress of the investigation
• Prepare letters, memos and reports and submit to the supervisor within timelines set in the investigation plan
• Draft Investigations and closing reports

Statistical Reporting

• Submit prescribed accurate and complete monthly and quarterly statistical reports to the supervisor
• Ensure the case management system is updated for accurate reporting

Customer services

• Keep complainants informed of the progress of the investigation
• Adhere to PPSA Service Standards