Investor Services/Transfer Agency Supervisor at JTC Group

Join JTC where your contribution will be valued

An exciting opportunity has become available for a Supervicer to join our Investor Services team.

Purpose of job

The Transfer Agency & Investor Services Team is responsible for the accurate maintenance of all Shareholder Registers for open ended funds administered by JTC. The team operates under the strict guidelines and parameters of the team operations manuals, the relevant funds’ scheme particulars and all other relevant Group, Regulatory or Statutory guidelines. The team operates within an approved operating model and framework. This role will originally be focussed on preparation of deliverables and will then progress to the review. The supervisor will be responsible for the review of client deliverables, escalating any issues to the manager and ensuring that deadlines are met. They will be directly responsible for the quality control, adherence to Scheme Particulars and SLAs and outperformance of operational deadlines and client service delivery.

Main Responsibilities and Duties:

• Review of investor subscription, redemption and switch transactions
• Review of share/unit transfers.
• Review and authorise payments (as an A Signatory) to ensure the payment has been correctly prepared and the correct instructions are going to be processed.
• Review of client mailboxes ensuring that all emails are actioned in accordance with the agreed client turn around time.
• Review of weekly/daily cash reconciliations and proper investigation and resolution of any reconciling differences.
• Review of static data changes to investor information.
• Manage client deliverable deadlines.
• Performing a customer service role in shareholder query resolution, manager and investor related query resolution and reporting.
• Reviewing and ensure all documentation are in place for distributions.
• Review of new investors loaded onto the system.
• Actively participate in ensuring all processes and procedures are properly documented and at hereto to ensure no accounting errors occur and the team has latency in place.
• Review of regular reporting. Eg Admin reports, daily client reporting.
• Coach and supervise other team members (including training and coordinating the training of new team members) to ensure the team functions as a cohesive unit.
• Actively participate in ensuring all processes and procedures are properly documented and adhered to ensure no errors.
• Query and issue resolution within the team (whether it’s Purefunds or system issues, or client or banking issues) to ensure no queries or issues result in an error, breach or client dissatisfaction.
• Investigate errors, complete the required JTC error reporting process and implement the required remedial action in order to ensure the error is not repeated.
• Actively and continually identify and report high risk areas and gaps in processes to ensure the identification and escalation of risks and gaps.
• Participate actively in projects, specifically risk reduction and efficiency gain projects relevant to the related fund admin teams to ensure the successful implement and completion of the specific Fund Admin project actions and timelines.

If you would like to join team JTC, where everyone is dedicated to continuously delivering a service beyond our clients’ expectations, please apply on line (applications will only be accepted if made through the online portal).