IR Specialist at Capita

Job Description:

IR Specialist

• The IR Specialist will be responsible for supporting IR/HR Internal disciplinary, grievance and Incapacity hearings and CCMA cases as well as section 189’s

Industrial Relations

• Ensure disciplinary code is implemented fairly throughout CapitaSA.
• Handle potential IR queries/problems before it causes dissent.
• Ensure an effective IR climate prevails with fair practices within CapitaSA.
• Provide Line Management with effective and latest IR advice and support.
• Update the business and train Line Managers on new legislation that must be implemented.
• Represent company at CCMA & Labour Court when required.
• Responsible for handling and resolving of staff grievances (salary, wages, unfair practices etc.)
• Maintain shared online IR tracker.
• Provide weekly/monthly reports.
• Facilitate meetings if required.

CAPITA VALUES

• Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.

Minimum Requirements:

• Must reside within Cape Town Surrounds

Minimum Qualification:   

• Grade 12 and a completed tertiary qualification in Human Resources or Industrial Relations or equivalent relevant tertiary qualification

Minimum Experience:

• 5 years’ experience in a Labour/Industrial Relations position
• Experience within the Call centre/ BPO will be to your advantage.
• Large/complex union negotiations
• Multi-union experience
• Behavioural and cultural change experience
• Ability to effectively interact with Colleagues at all levels of the Company

Key Competencies:

Knowledge (what must I know): 

• Relevant Legislation
• Best Practices

Skills and Abilities (what must I be able to do / display):

• Flexible approach to working hours and location.
• Flexible approach to WFH and WFO
• Ability to perform the essential functions of the job as outlined above.
• Ability to manage multiple projects simultaneously and work under aggressive time frames.
• Ability to communicate effectively, both written and verbally
• Demonstrated ability to be organized and detailed oriented.
• Ability to work independently as well as in a team environment to meet production deadlines.
• Demonstrated presentation skills.
• Ability to work at a fast pace in an ever-changing environment.
• Able to translate ambiguity into tangible actions and views.
• Attention to detail.
• Personal integrity and respect for confidential information
• A positive, proactive thinker with an optimistic approach to delivery
• High level of initiative and ability to work independently.
• Promote and encourage the use of various employee wellness initiatives.