IT Delivery Manager – Order Management - Americas at Unilever

Main Purpose of the Job:

The delivery of the IT agenda for Integrated operations is dependent on multiple IT platforms and Global Order 2 Cash is one of those. The platform delivers strategic and global IT solutions for end to end Order to Cash cycle aligned to the iOps runway. The IT platform is structured around the following pillars of solution delivery to business Order management and business process orchestration Stock allocation Cash management Claims management. The strategic technology solutions in place to deliver these pillars are Pega, S4 HANA AATP, High Radius.

Aligned to the iOps roadmap, we are delivering these solutions across markets globally and a timely delivery of these applications within the budget and specified timelines is essential for landing the iOps benefits in Unilever markets.

The purpose of this job is to deliver the IT capabilities in Order Management space using Pega as the underlying technology.

Key Accountabilities:

Efficient Delivery Model

• The various technology offerings from Pega are delivered on a “Platform As A Service” based model. The underlying enablers for Order Management in Pega are Pega Customer Interactions or Order Management workflows, Pega Business Rules Engine, Pega Customer Portal and Pega Credit Release.
• As a primary accountability, the Delivery Manager / Product Owner will be accountable to ensuring a robust delivery model is in place to ensure reusability of existing IT components and fast tracking the delivery of solutions to Unilever markets.
• Delivery governance aligned to this model and evolving the base solution template with global features plus creating templates for speedy localization would be an expected output from this practice.
• Developing core application templates that can be rolled out easily, fast and at a much-optimized cost is the key expected output from Delivery Models.
• Cross Platform Collaboration across multiple Unilever IT platforms like ECC, OTM, Data Lake, Integration systems, etc. to deliver a common objective.

Project Governance

• Project resource fulfilment – timely planning of the required project resources, funding, aligned with the iOps governance compliance.
• Management of various phases of project and ensuring that the business stakeholders and iOps governance is updated with the exact project status via periodic governance meetings / Steer-cos.
• Supplier management to ensure that we are equipped with quality resources to deliver the right quality product and optimal utilization of project resources.
• Create short- and long-term delivery strategies to keep the cost low and fast-tracked delivery of applications.

Supplier & Budget Management

• Accountable for governing the implementation roadmaps and funding governance along with finance business partners.
• End to end responsibility of managing the supplier contracts, resources, payment schedules and other associated activities.

Experience and qualifications required

• Overall 10+ years of experience in IT of which 5+ years of experience working on Application delivery and project commercials.
• Devops experience preferred
• Bachelor’s in engineering, and Masters/MBA preferred
• Experience building and managing high performing teams and design/delivery of quality IT applications
• Ability to work with multiple cultures, both within team and stakeholders
• Good domain knowledge to be able to work with Platform Directors, and global Stakeholders to ensure alignment within and outside Unilever IT organizations.
• Conversant with budgeting practices & governance

Key interfaces

• Counterparts in various IT platforms like ERP, Integration, Customer Development, Supply Chain etc.
• Market Activation
• Process Excellence
• Geography IT Teams
• Business Operations Team
• Finance business partners
• Suppliers