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  • Posted: Mar 30, 2022
    Deadline: Not specified
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  • On any given day, two billion people use Unilever products to look good, feel good and get more out of life. With more than 400 brands focused on health and wellbeing, no company touches so many people’s lives in so many different ways. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos...
    Read more about this company

     

    IT Delivery Manager – Order Management - Americas

    Main Purpose of the Job:

    The delivery of the IT agenda for Integrated operations is dependent on multiple IT platforms and Global Order 2 Cash is one of those. The platform delivers strategic and global IT solutions for end to end Order to Cash cycle aligned to the iOps runway. The IT platform is structured around the following pillars of solution delivery to business Order management and business process orchestration Stock allocation Cash management Claims management. The strategic technology solutions in place to deliver these pillars are Pega, S4 HANA AATP, High Radius.

    Aligned to the iOps roadmap, we are delivering these solutions across markets globally and a timely delivery of these applications within the budget and specified timelines is essential for landing the iOps benefits in Unilever markets.

    The purpose of this job is to deliver the IT capabilities in Order Management space using Pega as the underlying technology.

    Key Accountabilities:

    Efficient Delivery Model

    • The various technology offerings from Pega are delivered on a “Platform As A Service” based model. The underlying enablers for Order Management in Pega are Pega Customer Interactions or Order Management workflows, Pega Business Rules Engine, Pega Customer Portal and Pega Credit Release.
    • As a primary accountability, the Delivery Manager / Product Owner will be accountable to ensuring a robust delivery model is in place to ensure reusability of existing IT components and fast tracking the delivery of solutions to Unilever markets.
    • Delivery governance aligned to this model and evolving the base solution template with global features plus creating templates for speedy localization would be an expected output from this practice.
    • Developing core application templates that can be rolled out easily, fast and at a much-optimized cost is the key expected output from Delivery Models.
    • Cross Platform Collaboration across multiple Unilever IT platforms like ECC, OTM, Data Lake, Integration systems, etc. to deliver a common objective.

    Project Governance

    • Project resource fulfilment – timely planning of the required project resources, funding, aligned with the iOps governance compliance.
    • Management of various phases of project and ensuring that the business stakeholders and iOps governance is updated with the exact project status via periodic governance meetings / Steer-cos.
    • Supplier management to ensure that we are equipped with quality resources to deliver the right quality product and optimal utilization of project resources.
    • Create short- and long-term delivery strategies to keep the cost low and fast-tracked delivery of applications.

    Supplier & Budget Management

    • Accountable for governing the implementation roadmaps and funding governance along with finance business partners.
    • End to end responsibility of managing the supplier contracts, resources, payment schedules and other associated activities.

    Experience and qualifications required

    • Overall 10+ years of experience in IT of which 5+ years of experience working on Application delivery and project commercials.
    • Devops experience preferred
    • Bachelor’s in engineering, and Masters/MBA preferred
    • Experience building and managing high performing teams and design/delivery of quality IT applications
    • Ability to work with multiple cultures, both within team and stakeholders
    • Good domain knowledge to be able to work with Platform Directors, and global Stakeholders to ensure alignment within and outside Unilever IT organizations.
    • Conversant with budgeting practices & governance

    Key interfaces

    • Counterparts in various IT platforms like ERP, Integration, Customer Development, Supply Chain etc.
    • Market Activation
    • Process Excellence
    • Geography IT Teams
    • Business Operations Team
    • Finance business partners
    • Suppliers

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    Deliver Collect Analyst

    MAIN JOB PURPOSE:

    The Performance Analytics is an advocator of data & analytics with the overall responsibility to create value through our reporting and analytics capabilities. Continuously monitors our performance and collaborates closely with the Logistics and Customer Experience pillars to drive continuous improvement to prevent potential efficiency losses.

    JOB SUMMARY:

    Performance Analytics:

    • Provide in-depth monitoring of performance through curated reports/analysis
    • Drive culture of continuous improvement through data-driven insights
    • Consistently optimizing our reporting and analytics capabilities
    • On-going monitoring of performance -spotting trends and insights & driving any necessary corrective actions.
    • Ensuring that analytical insights are delivered to all stakeholders in a timely manner to drive decision making and issue resolution
    • Docks in to UniOps to lead troubleshooting and process improvement initiatives.
    • Tracking effectiveness of reports/insights and continuously sharpening report types, report design and report content to ensure they are fit for purpose

    Key Attributes :

    • Seizing the future and developing clear strategic agenda
    • Holding People Accountable
    • Passion for Growth
    • Organisation Awareness
    • Collaborative

    Professional Skills & Standards of Leadership:

    • Tertiary degree
    • E2E business understanding
    • Performance management Data analytics
    • MDM, ERP: SAP (only viewing access), Pega
    • Standards of Leadership: Business Acumen; Agility; Passion for high performance, Consumer Love

    Experience Required:

    • Operational & strategic experience in Supply Chain/Logistics or Customer services: 2-3 years experience
    •  Strong evidence of the distinguishing competencies as outlined above
    •  Sound business background in order to appreciate the impact of their role within the broader business, and especially with reference on managing and meeting business targets/forecasts.

    Travel:

    • Candidates can be based in Durban

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    eCommerce Omni-Channel Manager

    Purpose of the role 

    • To meet our SA ecommerce ambitions it is critical for us to win with our omnichannel customers.
    • You will create a plan to unlock growth through your omnichannel retailers, driving the ecommerce agenda within the account teams and helping to embed if further within CD. You will look at total customer online performance, deliver on perfect store online and be pivotal in educating stakeholders and shaping the organisation that enables us to compete in the future. 
    • You will be external facing and partnering with retailers to drive our learning and capability agenda cementing us as industry leaders within the digital space. 
    • Internally you will work cross functionally with our global teams, digital hubs and other CD teams to grow our own capabilities in areas such as rapid delivery and to ensure we deliver a joined-up experience for the shopper across all platforms and touchpoints.
    • You will aid the digital hub in setting up data sharing partnerships and driving retailer relationships. 

    RESPONSIBILITIES

    • Drive capability & performance management (RSV / MSI / Search) with your key account teams. 
    • Management of perfect store online with your customers, including OLA, Search and 7OA. 
    • Drive strategic partnerships with your retailers to deliver on their capability agenda and future growth e.g., rapid delivery, extended range.
    • Manage any retailer ecommerce agreements & JBPs.
    • Upskill others on ecommerce and drive change within the wider business. 
    • Understand the shopper path to purchase, how our brands engage with consumers throughout this and obsess over how our brands appear online.
    • You will connect with the global ecommerce team to drive capability and share learnings. 
    • Aid with eNRM.

    KEY DELIVERABLES

    • Business Results
    • Development of future ecommerce capabilities 
    • Individual set of goals 

    All about you 

    • An interest in ecommerce & the channel dynamics  
    • Experience managing complexity 
    • Future thinking 
    • Analytically strong. 
    • Strong communication, storytelling and influencing skills 
    • Naturally curious with a customer centric mindset.
    • A strong sense of ownership and accountability
    • Adaptable to change

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    Finance Manager: Reporting I & A

    Purpose of the Role

    • This role plays a key role in the company’s corporate management accounting systems (incl governance and controls, budgeting, planning & reporting and management of business performance.)
    • Managing MR and Forecast deliverables for Southern Africa both Local and Global Submissions
    • This role is also key in driving the I&A digital agenda within finance.

    Key Responsibilities

    • Manage monthly/quarterly/year – end close process, reporting to the cluster and centre. Operate Financial controls in line with the Global Financial Controls Framework (GFCF), variance to budget analysis and preparation of board materials.
    • Ensure accurate preparation of analysis of monthly/quarterly results for the executive team
    • Minutes and actions of the monthly results sign off  
    • Prepare and Review Presentation for total company (International Visitors, Townhalls, Global)
    • Consolidation of Quarterly CEO update
    • Maintain integrity of complex historical data
    • Develop and maintain robust business planning and performance monitoring process for enhanced analysis, modelling and forecasting for business leaders.
    • Develop and maintain library of information and Analytics reports on one-view in collaboration with ETS I&A – drive adoption.
    • Maintain alignment across all reporting systems SAP, BW, GCUT and Ifinance
    • Proactively initiate develop and maintain effective working relationships with business partners (Global, Cluster, ZALT, Divisions, Functions FET and own team.
    • Business partner Southern Africa director on reporting matters
    • Update financials on Income statement commentary file for variance analysis
    • Assist with landing successful SEA integration in reporting space
    • Tea disposal (June onward) – ensure this is executed with minimal disruption to reporting.

    I&A

    • Member of the simplification/ automation committee to help drive and land the Finance Digital Agenda
    • Partner with the business including I&A and offshore teams including the team in Bangalore to accelerate digital, RPA and other cognitive capabilities.

    Reporting

    • Responsible for accurate submissions to Cluster and Global actuals and forecast, maintaining a good reporting score.
    • Through ensuring respective submissions for Southern Africa are submitted for each of the below on time and accurately by the team:
    1. Flash Turnover
    2. V200 actual reports
    3. V220 Customer
    4. V540 GMVA
    5. Forecast GMVA (Quarterly)
    6. Monthly Forecast P&L
    7. Review and ensure timeous and accurate delivery of board pre-read IC sheets and post board IC sheets for sign off
    8. Commentary for Africa/ Global variance analysis on the actual month performance
    9. Provide Total company GMVA to SC teams

    Other Adhoc:

    • MDG approvals
    • Trintech approvals
    • Owner of SAP access approvals
    • Supplier payments of AMEX/DHL/Aramex
    • CD Reporting, at a customer level
    • Adhoc SCOA changes and year end restatements
    • Reporting system issues – BW, GCUT, Ifinance  
    • Information for decision support to the business
    • P&L reports for auditors

    Requirements:

    • Degree plus professional qualification (CA/ACMA or equivalent)
    • Leadership skills, ability to lead a team
    • Strong organisational and prioritisation skills
    • Ability to work collaboratively with key stakeholders
    • Ability to present complex information in a simplified manner and clearly explain Finance concepts to non-Finance stakeholders
    • Direct Responsibility for budgeting, forecasting and quarterly reporting.
    • Strong Analytical skills and ability to communicate analytical findings both verbally (in meetings) and in written form (through formal presentations)
    • Strong initiative and ability to work
    • Ability to work under pressure and late hour over the month end reporting period
    • SAP, GCUT, Ifinance experience

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    CD Execute analyst & support

    MAIN JOB PURPOSE & KEY RESPONSIBILITIES:

    • The CDE execution Analyst will support Execution Insights & Gap analysis data for Delivery of Execution Excellence standards at POP.

    Develop & prepare OPS Insights for fix at NAM/AD/CDLT/GTM forums

    Key responsibilities

    • New Dynamic EPOS scorecard score insights
    • Maintain monthly trended data by customer (dynamic scorecard)
    • FSA perfect store GAP analyst: P/Stores/SKU’s

    Development & stretch of new EPOS data & FSA utilisation

    Key Responsibilities

    • Tracking and monitoring OPS (sales generating actions) for sales uplift evaluation
    • “Promo on time” tracking via FSA- stores and lost sales analysis

    Insights from FSA’s to understand root causes for escalation

    Key Responsibilities

    • Common skus on FSA stock alerts
    • Promotion escalations for execution trends

    Facilitate performance data for “Trade visits with a winning purpose”

    Key Responsibilities

    • Cell store / USG & performance index data
    • Manage and Update category cell data: top 60% of EPOS stores

    Project management support

    Key responsibilities

    • support IT projects as developed/specified
    • Revised FSA performance dashboard
    • Global Stock alert IA support

    Data repository Management

    Key responsibilities

    • Shopper insights
    • Blueprints

    Support on Innovations

    • Unistore
    • Ensuring all NPD’s are listed at the Unistore

    Innovation tracking

    • Ensuring updates from UFS (catalogue info) & DC stock availability is shared for innovation tracking.

    Daily Workplan

    • Slices and dices data, present info in relevant desirable formats.
    • Solicits additional information / correction for missing / incorrect data
    • In Month FSA insights and escalations
    • Proactive ownership of the accuracy and timeliness of reported data

     Key Interactions:

    • Account Manager
    • CCD/SM
    • UFS
    • CDE
    • I&A team

    SKILLS

    • Business understanding Performance management
    • Insights & Data analytics
    • Customer & Channel Understanding
    • Basic administration

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    Omni Channel Platform Lead

    Business partnering to create & operationalise digital roadmaps and continual improvement plans to digitise our RTM & the citizen. This role will own the Platform Delivery from early concept to market deployment and grow business for our platforms . This role will in addition lead the end to end roll out of Unishop (external)

    Responsibilities:

    eRTM:

    • Build in conjunction with RTM team expansion plan : Direct & Indirect
    • Lead expansion onto Vodacom Super App

    Mainstream Citizen:

    • Translate business requirements and convert to technical specification requirements, tabulate risks and assumptions for outlined solution delivery.
    • Work closely with business partners & developers to create and maintain clear/concise technical documentation.
    • Lead discovery work on MVP for new platforms

    Unishop:

    • End to End project ownership
    • Business case management

    All:

    • Establish strategies for business projects to include process changes, technology changes and business impact.
    • Utilising data to analyse product usage to identify gaps & opportunities

    Key Skills

    • Must have superior analytical, product and project management skills
    • Must have a good understanding of how to interpret customer business needs and translate them into application and operational requirements
    • Proven ability to manage, prioritize, and successfully execute multiple projects concurrently with minimal supervision
    • Self-motivated team player with the ability to work and lead in a fast paced, dynamic environment
    • Business partnering to create & operationalise digital roadmaps and continual improvement plans to digitise our RTM & the citizen. This role will own the Platform Delivery from early concept to market deployment and grow business for our platforms . This role will in addition lead the end to end roll out of Unishop (external)

    Responsibilities:

    eRTM:

    • Build in conjunction with RTM team expansion plan : Direct & Indirect
    • Lead expansion onto Vodacom Super App

    Mainstream Citizen:

    • Translate business requirements and convert to technical specification requirements, tabulate risks and assumptions for outlined solution delivery.
    • Work closely with business partners & developers to create and maintain clear/concise technical documentation.
    • Lead discovery work on MVP for new platforms

    Unishop:

    • End to End project ownership
    • Business case management

    All:

    • Establish strategies for business projects to include process changes, technology changes and business impact.
    • Utilising data to analyse product usage to identify gaps & opportunities

    Key Skills

    • Must have superior analytical, product and project management skills
    • Must have a good understanding of how to interpret customer business needs and translate them into application and operational requirements
    • Proven ability to manage, prioritize, and successfully execute multiple projects concurrently with minimal supervision
    • Self-motivated team player with the ability to work and lead in a fast paced, dynamic environment

    Method of Application

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