IT Desktop Support Technician at Wilderness

PRIMARY PURPOSE

Support for all IT systems that Wilderness uses.  This includes software as well as hardware.

*This position can be based in either Johannesburg or Cape Town.

Detailed Responsibilities

• Provide all staff with quick efficient and accurate support when required to do so.
• To ensure that all staff are able to perform their work functions.
• To increase staff productivity where possible.
• To ensure effective electronic communication with suppliers, customers and the different regions within Wilderness.
• To ensure that hardware is effectively incorporated into the current system without causing any downtime or unwanted reactions.
• Be involved in the design, implementation and maintenance of electronic mail systems and giving support to designers of the system and managing certain aspects of the systems.
• Be involved in building, installing and setting up of servers, laptops and desktops.
• Regional IT support.
• Active directory design and maintenance.
• To protect sensitive data, give users access to resources on the network.
• Compliment mail distribution system.
• Compliment reservations systems

CANDIDATE PROFILE

Qualification:

• BSC Computer Science or equivalent.
• An understanding networking and Microsoft Systems.

Experience:                    

• Experience in handling customer relationships and developing and promoting customer satisfaction.

Skills:              

• Team worker with the ability to interface with staff and third parties.
• Passionate and creative in service offering, dedicated to customer satisfaction.
• Excellent communication skills both written and oral.
• Service and result orientated.
• Self-Starter with high energy levels.
• Accuracy in service offering.
• Problem solver, organised, methodical, Systems based and good time management skills.
• Ability to work with detail whilst under pressure and takes pride in maintaining zero error.