IT Executive Support Services Analyst - La Lucia at Unilever

Main Accountabilities

Core activities

• Provide Exec’s and their PA’s advice on the technology they use and any changes that occur which will enable them to improve their effectiveness
• Resolve issues, whether Hardware related or Software, to ensure the VIP or PA are up and running quickly with minimal disruption
• Build new Laptop’s for VIPs/Personal Assistants providing guidance on choice of Hardware and training on how to use it effectively
• Provide meeting room support ensuring technology is working as designed and set up in advance to avoid any disruption

What is required in completing the activities

• Review workload with team and ensure appropriate support given to key issues that require priority focus. This could be either support issues or providing training/guidance
• Deal with daily requests and re-prioritize workload using own initiative highlighting key issues to the IT Executive Services Manager
• Deliver 1-1 training to VIPs/Personal Assistants on new technology changes that will impact and change the ways of working
• Provide out of hours support and weekend cover via rota system
• Provide input into the Data repository of key issues affecting Exec’s and changes to the profile/IT set up

Key Skills and Competencies needed

• Is passionate about delivering great Customer Service
• Has a highly organised workstyle & can prioritise issues to ensure the many demands are all followed up in a timely manner
• Has very good people skills to be able to develop relationships with customers
• Works well under pressure
• Is confident working without direct supervision
• Is a strong team player
• Has excellent communication skills and can explain technical issues in plain English
• Has demonstrable IT experience within a similar industry and similar application landscape. Technical skills required include; workstation build & support, Windows 10, Apple Mac (Jamf), MS Office, Skype for Business, MS Teams, Yammer, Apple iOS, Android, basic network skills, Exchange, VPN,
• Has a passion for technology and understanding changes that are happening externally that could influence the way we work
• Proposes continuous improvement recommendations & can implement these with the relevant teams in the organisation

Key Interfaces

Within area of responsibility:

• Executive Service Customers
• IT Service Operation Teams
• IT colleagues within the wider team
• Executive IT Specialists outside of Corporate Centre