IT Governance & Services Officer at Hire Resolve

Job Description

• A leading client within the financial industry is looking for a IT Governance & Services Officer to join their team in Pretoria, GP. 
• The IT Governance & Services Officer is responsible for the governance, coordination, oversight, and commercial management of Information Technology within Efficient Group. This role retains full internal accountability for IT governance, risk, regulatory compliance, financial control, and decision authority while infrastructure and operations are delivered by outsourced service providers.
• The IT Governance & Services Officer is the designated Customer Controller and Supervisor for all outsourced IT services, including approval of changes, non-BAU work, invoices, service acceptance, and escalations.

Responsibilities: 

• Provide leadership and coordination to internal IT-related personnel.
• Act as primary point of contact between management, employees, advisers, and IT service providers.
• Manage service delivery expectations with outsourced partners.

IT Governance & Risk

• Maintain IT governance framework and policies.
• Chair IT Steering Committee.
• Ensure audit readiness and risk remediation tracking.
• Retain accountability for regulatory IT obligations.
• Own and review monthly IT governance packs including SLA performance, incident trends, security posture, patch/vulnerability status, change records, and remediation tracking.

Vendor & Service Provider Management

• Govern outsourced IT providers.
• Conduct service reviews and escalations.
• Own and maintain the Business as Usual (BAU) service catalogue, ensure SLA compliance, and approve all project, upgrade, migration, or non-BAU scopes prior to execution.
• Enforce SLAs and approve non-BAU work.
• Accountable for transition planning, documentation completeness, administrative access retention, and orderly exit handover in accordance with contractual obligations.

Financial & Cost Management

• Own IT budget
• Monitor spend vs budget.
• Control scope and cost escalation.

Strategy Translation & Planning

• Translate business needs into IT initiatives.
• Maintain IT roadmap and delivery tracking.

Communication & Reporting

• Report IT performance, risk, and cost to Exco.
• Coordinate communication during incidents.

Requirements: 

• National Senior Certificate
• Bachelor’s degree in business, Finance, Governance, or related field
• Governance or risk qualification advantageous

Experience:

• Minimum of 8 to 10 years’ IT governance or vendor management experience
• Financial services exposure preferred