IT Governance & Services Officer at Hire Resolve

Job Description

• A diversified financial services and asset management firm is looking for a IT Governance & Services Officer to join their team in Pretoria, Gauteng. 
• The IT Governance & Services Officer is responsible for the governance, coordination, oversight, and commercial management of Information Technology within the firm.  This role retains full internal accountability for IT governance, risk, regulatory compliance, financial control, and decision authority while infrastructure andoperations are delivered by outsourced service providers.
• The IT Governance & Services Officer is the designated Customer Controller and Supervisor for all outsourced IT services, including approval of changes, non-BAU work, invoices, service acceptance, and escalations.

Responsibilities: 

• Provide leadership and coordination for internal IT personnel.
• Serve as the primary liaison between management, employees, advisers, and IT service providers.
• Manage service delivery expectations with outsourced partners.
• Maintain the IT governance framework, policies, and standards.
• Chair the IT Steering Committee.
• Ensure audit readiness and track risk remediation activities.
• Retain accountability for all regulatory IT obligations.
• Own and review monthly IT governance reports, including:
• SLA performance
• Incident trends
• Security posture
• Patch and vulnerability status
• Change management records
• Remediation tracking
• Govern and oversee outsourced IT service providers.
• Conduct service review meetings and manage escalations.
• Own and maintain the Business-as-Usual (BAU) service catalogue.
• Ensure SLA compliance across all service providers.
• Review and approve all project, upgrade, migration, and non-BAU scopes prior to execution.
• Enforce SLA adherence and approve non-BAU work requests.
• Ensure effective transition planning, documentation completeness, administrative access retention, and orderly exit handovers in line with contractual obligations.
• Own and manage the IT budget.
• Monitor expenditure against budget allocations.
• Control scope changes and cost escalation.
• Translate business requirements into IT initiatives and solutions.
• Maintain the IT roadmap and delivery tracking mechanisms.
• Report IT performance, risk exposure, and cost management to Exco.
• Coordinate communication and stakeholder engagement during incidents.

Requirements: 

• Matric.
• Bachelor’s degree in Business, Finance, Governance, or a related field.
• Governance or risk management qualification advantageous.
• Minimum of 8–10 years’ experience in IT governance and/or vendor management.
• Financial services industry experience preferred.
• IT governance frameworks and best practices.
• Financial services risk management.
• Information security principles and controls.

Skills

• Vendor and stakeholder management.
• Budget management and cost control.
• Risk identification, escalation, and remediation tracking.
• Strong verbal and written communication skills.