Taking the time to develop deep, long-lasting relationships with our clients and fully engage in their businesses has stood us in good stead, often leading to our own organic growth, starting with one brand and gaining others from within a client’s group portfolio. So too have the lessons we’ve learned, the systems we’ve implemented, the structures we’ve developed and the culture we’ve created; all of which allow us to provide creative solutions for a wide variety of clients across many fields. The proof? Today, we’re almost 300-staff strong and still growing.
Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
Assist all our users with any logged IT related incident when called upon.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Accurately record, update and document requests using the IT service desk system. To install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware.
Resolve incidents with printers, copiers, and scanners.
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Be a highly motivated team player with the skills and ability to manage changing priorities.
Create, maintain, and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
Work within the relevant legislation, policies, and procedures
Participate in the Annual Performance Review Process.
Actively support equality and diversity policies of 99c
To attend training courses as identified and agreed for appropriate development.
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
Requirements
Education/Qualifications:
Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics.
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