IT Intern (Cape Town CBD) at 99C

Responsibilities:

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Assist all our users with any logged IT related incident when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Accurately record, update and document requests using the IT service desk system. To install and configure new IT equipment.
• Resolve incidents and upgrade different types of software and hardware.
• Resolve incidents with printers, copiers, and scanners.
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Be a highly motivated team player with the skills and ability to manage changing priorities.
• Create, maintain, and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
• Work within the relevant legislation, policies, and procedures
• Participate in the Annual Performance Review Process.
• Actively support equality and diversity policies of 99c
• To attend training courses as identified and agreed for appropriate development.
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

Requirements

Education/Qualifications:

• Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics.

Desirable requirements:

• ITIL Foundation Certificate
• Customer Service Qualification
• ECDL (or equivalent)