IT Services Manager at Valenture Institute

Description

Valenture is an exciting new start-up in the online education space. Our mission is to evolve what it means to “go” to school by transforming physical limitations into digital opportunities. We do this by providing students worldwide with a fully supported, global online high school experience, steeped in academic excellence and rooted in sustainable practices. We believe in providing more than just a quality online education – we’re dedicated to building and empowering a purpose-driven, global student body and equipping them to make the best of both their individual and collective futures.

The role:

The IT Services Manager oversees the administration of Valenture Institute’s core IT systems, hardware and physical infrastructure. The role involves servicing the evolving IT needs of a large, rapidly expanding, distributed, “remote-first” workforce.

Responsibilities:

• Oversee the administration of core IT systems.

• Draft and maintain appropriate IT policies and documentation.

• IT Services team leadership, mentoring, upskilling and performance management.

• Support the DS&T Engineering team with IT system configuration and integrations.

• Oversee networking, access control, printing, AV and connectivity at Valenture Institute boutique campuses and offices.

• Identify and implement protocols, tooling and automations to control access to all IT systems - e.g. employee onboarding and offboarding.

• Determine hardware requirements and manage device profiles for company-wide roles.

• Full device lifecycle management including forecasting, budgeting, procurement, setup, distribution, asset tracking, patching, warranty, recovery, repair and decommissioning.

• Reporting against agreed KPIs.

• Liaise with external consultants to perform IT security audits and compliance with appropriate ITSM standards. Implement appropriate security measures and perform routine and proactive security audits and tests.

• Identification of IT-related risks and execution of appropriate mitigation strategies.

• Budget optimisation and management for relevant IT services.

• Oversee the delivery of highly responsive desktop support to employees.

• IT vendor selection, contract negotiation and SLA management.

• Forecasting, usage optimisation and management of licenses across multiple systems.

• Implementation of automations and integrations to streamline operations.

• Execution of IT-related compliance, governance and data security initiatives as they pertain to POPIA, GDPR and other appropriate legislation.

• DNS, SSL certificate management.

Requirements

• Tertiary qualification in IT field (e.g. Information Systems)

• Minimum of 5 years experience managing IT teams servicing hundreds of employees

• Experience administering large and complex Google Workspace configurations

• Device management experience using Microsoft Intune, Azure AD, Autopilot, Solarwinds

• Expertise managing Windows, Linux and Mac operating systems

• Experience with POPI, GDPR and/or other relevant legislation

• Ability to build relationships with both technical and non-technical stakeholders

• Excellent communication skills

• Proven organisational abilities

• Problem-solving aptitude

• Strategic thinking

• Customer service mindset

Advantageous:

• Experience administering Google Workspace for Education

• Salesforce administration experience

• Experience managing IT needs for a large “remote-first” workforce

• Relevant AWS certifications

• Experience implementing ITSM standards such as ISO 20000

• Moodle administration experience

Benefits

• Family member discount to Valenture Institute

• Remote working

• Voluntary savings programme