Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions. As the corporate and investment banking arm of Firs...
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To support and maintain applications being used by business through maintaining relationships, applying expertise to bridge the gaps between people and technology requirements and enriching the usability of the various applications
Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
Anticipate consequences and adapts problem solving based on continual feedback
Act speedily to resolve problems queries and complaints
Adapt communication styles to meet the needs of different audiences
Analyse the business need and current process and identify where there is waste or risk and where processes could be improved
Understand how systems relate to each other and to other systems and processes in the bank
Analyse and reconcile differences between different systems
Recommend improvements and use influence to get stakeholder buy-in
Physically log the request for change to the relevant development team and advise the stakeholder of its status and need for priority
Follow up with the business to encourage them to push for priority
Track user requests and incidents identify commonalities and trends and create reports to stakeholders that highlight trends risks and mitigating actions
Support users with daily requests and incidents in line with agreed SLAs for responses and repairs
Analyse root causes of system failures and resolve these in conjunction with relevant stakeholders
Track user requests and incidents and perform trend analysis to identify where processes could be further improved
Ensure training documentation is provided and readily available and if not with the assistance of the
subject matter expert create documentation and facilitate handover to users and the IT Applications team
Update documentation to enable cross-skilling , enhance knowledge sharing and reduce key man dependencies
Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Stay relevant and up to date with legislations and new developments
Maintain a positive attitude and respond openly to feedback
Handle stress in ways that do not negatively impact others
Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
Take ownership of personal career development leveraging formal and informal opportunities
Read situations and organisational realities
Set aside personal agenda for the greater good
Act in an ethical transparent and morally defensible manner including highlighting unethical practices
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