IT Support Technician at Hire Resolve

Job Description

• We're looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.

Key Responsibilities

Support & Technical Assistance

• Provide desktop and end-user support to all employees.
• Implement IT instructions or requests as per company procedures.
• Assist with the rollout and implementation of IT projects.
• Continuously update the IT ticketing system with current information.
• Maintain and update site documentation.
• Track faults and generate reports.
• Provide regular feedback to stakeholders and your manager.
• Educate users on IT-related issues and company IT policies.
• Process Management
• Follow the support and ticketing process to manage IT issues.
• Deliver IT support within agreed service levels.
• Ensure employees understand and follow the ticketing process.
• Communicate clearly and effectively during issue resolution.
• Technology & Infrastructure
• Monitor IT infrastructure, including networks and computer systems.
• Identify areas for improvement or recurring problems and report them.
• Contribute to enhancing the stability and efficiency of IT systems.
• Maintain working knowledge of Microsoft 365.

Requirements

Education:

• Relevant IT degree or diploma

Certifications:

• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• ITIL v3/v4

Experience

• Minimum of 2 years in an IT support role

Hands-on experience with:

• Microsoft 365 environment
• Microsoft Azure environment

Key Competencies

Knowledge

• Strong customer service orientation
• Solid understanding of Microsoft 365, networking, and server maintenance

Skills & Attributes

• Excellent verbal and written communication
• Strong troubleshooting and problem-solving skills
• Self-motivated with the ability to prioritize tasks
• Detail-oriented and accurate
• Methodical and well-organized
• Dependable and responsible
• Able to manage and defuse conflict situations