IT Technician at Spoor & Fisher

Job Advert Summary

• We are looking for a skilled IT Support Technician with 2–3 years of desktop support experience to provide first- and second-line support, manage hardware/software setups, and ensure smooth operation of end-user systems and IT infrastructure. The ideal candidate will have an IT-related qualification, strong troubleshooting skills, and be comfortable working in a dynamic, hands-on environment with occasional after-hours support.

Minimum Requirements

• Minimum Matric or NQF equivalent (NQF Level 4)
• Diploma/Certificate in IT or related field
• A+ or N+ certification or Microsoft certified IT professional certification as added advantage
• Minimum 2-3 years' desktop support experience

Duties and Responsibilities

Primary tasks:

• Provide first- and second-line end-user support for hardware and software issues.
• Install and configure new end-user computers and associated peripherals.
• Configure, maintain, and update mobile devices and laptops.
• Log, allocate, attend to, and follow up on IT service requests using the IT Service Desk system.
• Comply with IT policies and standard operating procedures.
• Liaise with contractors and external suppliers regarding IT procurement.
• Receive procured IT equipment and update the IT Asset Register.
• Maintain printers and multi-purpose copiers to ensure optimal usability.
• Perform network and end-user PC troubleshooting to ensure workstations operate optimally.
• Set up and configure Dictaphones, Dragon, and transcription equipment/software.
• Handle audio-visual setups in boardrooms for meetings.
• Conduct routine checks of boardroom IT equipment, including fax tests, and complete daily checklists.
• Automate processes, including creating software packages for mass deployment or project rollout.
• Provide rotational after-hours support as required

Additional Responsibilities:

• Shadow IT contractors/vendors as needed.
• Fill the building generator with fuel when required.
• Maintain minimum stock levels and proper inventory management.
• Document old IT equipment prior to removal or storage in the basement.
• Print and grant permissions for user access tags.
• Check fire escape doors for compromise.
• Ensure air conditioning units in UPS rooms and patch rooms are operational.
• Ensure surveillance cameras are functional.
• Conduct load tests on UPS systems in boardrooms and patch rooms.

CLOSING DATE : OCTOBER 28, 2025