BETSoftware is one of the most diverse betting software providers in Sub-Saharan Africa, with a rapidly growing international footprint. Our multiskilled Team is responsible for providing advanced software solutions, while supporting incredibly high transactional volumes in a fast-paced industry, making BETSoftware a lively and engaging place to be. Our prog...
Read more about this company
Possesses strong written and verbal communication, interpersonal, and technical skills. Demonstrates excellent problem-solving, attention to detail, and the ability to multitask in fast-paced, deadline-driven environments.
Highly organized, resourceful, and resilient, with the ability to work independently or in teams. Communicates technical concepts clearly to non-technical users and maintains a customer-focused, professional approach. Shows high integrity, confidentiality, and a commitment to quality support. Proficient in software development and Microsoft Office tools.
Responsibilities
User Support: Provide first-line technical assistance via various channels (e.g., WhatsApp, email, Skype). Issue Resolution: Troubleshoot software/system issues using tools and SOPs, while safeguarding data.
Monitoring: Watch system dashboards and alerts, escalate as needed, and communicate outages. Ticketing: Log and prioritize incidents, escalate critical issues, and maintain ticket updates.
Problem Management: Analyze trends, suggest improvements, and enhance SOPs/documentation. Knowledge Sharing: Maintain support records and contribute to the knowledge base. Shift & SLA Compliance: Work flexible shifts, including holidays, and meet SLA targets. Teamwork: Engage in team activities and support IT projects.
Qualifications
Matric. Relevant qualification in IT: Computer Engineering OR Software Programming (Degree or Diploma).
Flexibility to work shifts. Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus (Advantageous).
Gmail
Yahoomail