Junior IT Technician at Gap Infrastructure Corporation - GIC

KEY RESPONSIBILITIES AND TASKS

General Responsibilities:

• Monitor the ticketing system (N-Able MSP Manager) and respond to support requests promptly.
• Perform daily checks to ensure local network functionality, including boardrooms (projectors, ClickShare), printers, internet, Wi-Fi, and access control systems.
• Provide remote support for local and regional staff.
• Assist vendors with complex technical issues.

Hardware & Software Maintenance:

• Conduct network cable patching as required.
• Perform software maintenance and patching (e.g., Windows Updates, N-Central patching).
• Ensure all line-of-business applications are installed on endpoints.
• Ensure endpoints comply with company IT policies.

Systems & User Support:

• Configure and support the telephone system (3CX).
• Set up new laptops and workstations, including screens and docking stations.
• Configure telephones for new users.
• Troubleshoot and resolve basic network issues, including Fortinet firewalling, networking, and wireless connections.

Asset Management & Monitoring:

• Capture all new stock in the asset management system and maintain existing asset records.
• Monitor NOC dashboards and respond to alerts.
• Confirm Active Directory (AD) synchronization as required.

Print, Backup, and Application Support:

• Monitor and replace printer cartridges as needed.
• Ensure OneDrive and Metallic Endpoint Protection backups are synced.
• Support third-party applications on user computers.

Core Business Platform Support:

• Support and maintain Office365, Exchange, SharePoint, Teams, Outlook, Azure AD, MS Intune, and other critical platforms.
• Troubleshoot and maintain email security (Darktrace).

Networking and ISP Support:

• Troubleshoot and resolve ISP issues, both locally and regionally.
• Assist with IT/network projects, ensuring successful completion.

Intranet Development and Maintenance:

• Develop and maintain the company intranet and associated sites.

Requirements

• Diploma in IT, Computer Science, or a related field.
• 1–2 years of experience in IT support or a similar role.
• Knowledge of Microsoft Windows, Office365 environments, and network troubleshooting.
• Strong problem-solving skills and customer service orientation.
• Ability to work independently and under pressure.