Current Job Openings at Gap Infrastructure Corporation - GIC

Key Responsibilities:

• Manage the CIO’s calendar, schedule appointments, and coordinate meetings.
• Handle all travel arrangements, including flights, accommodation, and transport.
• Prepare meeting agendas, take minutes, and distribute action items.
• Screen calls, emails, and correspondence, responding where appropriate.
• Prepare reports, presentations, and other documents as required.
• Liaise with internal departments, external stakeholders, and service providers.
• Manage and track departmental budgets, expenses, and procurement processes.
• Handle confidential information with discretion.
• Assist with IT project administration and coordination.

Requirements

Qualifications and Experience:

• Matric/Grade 12 is essential.
• A relevant diploma or degree in Administration, Business Management, or related field.
• Minimum of 5 years’ experience as a PA to a senior executive, preferably in the IT or technology sector.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational, multitasking, and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and under pressure.

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General Responsibilities:

• Design, implement, and maintain system integrations between applications and infrastructure.
• Troubleshoot and resolve complex system issues related to integration and hosting.
• Collaborate with stakeholders to identify integration needs and propose solutions.
• Support AI-ready infrastructure design and implementation.
• Ensure high availability, scalability, and security of integrated systems.
• Monitor performance of integrated systems and address any inefficiencies.
• Develop and maintain documentation for integrations, configurations, and procedures.
• Train IT staff and end-users on system usage and best practices.
• Research and adopt emerging technologies to enhance system capabilities.

Requirements:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field.
• 5+ years in systems integration, software development, or related roles.
• Proficiency in integration tools and platforms (e.g., APIs, middleware, scripting).
• Strong understanding of hosting and computing infrastructure.
• Knowledge of network configurations, cybersecurity, and data management.
• Proven track record of designing and implementing complex integrations across diverse platforms.

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KEY RESPONSIBILITIES AND TASKS

General Responsibilities:

• Monitor the ticketing system (N-Able MSP Manager) and respond to support requests promptly.
• Perform daily checks to ensure local network functionality, including boardrooms (projectors, ClickShare), printers, internet, Wi-Fi, and access control systems.
• Provide remote support for local and regional staff.
• Assist vendors with complex technical issues.

Hardware & Software Maintenance:

• Conduct network cable patching as required.
• Perform software maintenance and patching (e.g., Windows Updates, N-Central patching).
• Ensure all line-of-business applications are installed on endpoints.
• Ensure endpoints comply with company IT policies.

Systems & User Support:

• Configure and support the telephone system (3CX).
• Set up new laptops and workstations, including screens and docking stations.
• Configure telephones for new users.
• Troubleshoot and resolve basic network issues, including Fortinet firewalling, networking, and wireless connections.

Asset Management & Monitoring:

• Capture all new stock in the asset management system and maintain existing asset records.
• Monitor NOC dashboards and respond to alerts.
• Confirm Active Directory (AD) synchronization as required.

Print, Backup, and Application Support:

• Monitor and replace printer cartridges as needed.
• Ensure OneDrive and Metallic Endpoint Protection backups are synced.
• Support third-party applications on user computers.

Core Business Platform Support:

• Support and maintain Office365, Exchange, SharePoint, Teams, Outlook, Azure AD, MS Intune, and other critical platforms.
• Troubleshoot and maintain email security (Darktrace).

Networking and ISP Support:

• Troubleshoot and resolve ISP issues, both locally and regionally.
• Assist with IT/network projects, ensuring successful completion.

Intranet Development and Maintenance:

• Develop and maintain the company intranet and associated sites.

Requirements

• Diploma in IT, Computer Science, or a related field.
• 1–2 years of experience in IT support or a similar role.
• Knowledge of Microsoft Windows, Office365 environments, and network troubleshooting.
• Strong problem-solving skills and customer service orientation.
• Ability to work independently and under pressure.

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KEY RESPONSIBILITIES AND TASKS

General Responsibilities:

• Assist with administrative tasks, including asset management, procurement, and vendor coordination.
• Manage purchase orders, follow-ups on placed orders, and oversee delivery schedules.
• Maintain IT documentation, including processes, procedures, and user guides.
• Support project management by tracking timelines, milestones, and deliverables.
• Coordinate internal and external meetings, including drafting agendas and taking minutes.
• Manage the department's expense reports and budgeting documentation.
• Ensure the IT documentation structure is organized and up-to-date.
• Provide general support to the Head of IT and the IT department.

Requirements:

• Diploma in Administration, IT, or a related field.
• 2–3 years of experience in an administrative role, preferably in IT.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent organizational and multitasking abilities and attention to detail.
• Strong communication skills, both written and verbal.