Key Accounts Manager (58937) at Ntice Sourcing Solutions

Job Description

• Our client, a market leader in the Printing and Packaging industry is looking to hire a Key Accounts Manager, based in Durban
• The successful candidate will be reporting into the Regional Sales Manager

Duties and Responsibilities:

• Drive and exceed annual regional sales targets through strategic account management and new business development.
• Grow revenue by strengthening existing customer relationships while aggressively identifying and securing new sales opportunities.
• Own the full sales cycle, from prospecting and solution presentation to negotiation and deal closure.
• Plan and execute structured call schedules to maximise customer engagement, coverage, and sales performance.
• Lead and manage customer projects from initial concept through to successful delivery, including post-implementation reviews, in collaboration with the Regional Sales Manager.
• Proactively introduce innovative products, solutions, and value-added initiatives to increase customer spend and loyalty.
• Build strong internal relationships with factory management and operational teams to ensure seamless service delivery and customer satisfaction.
• Act as the primary point of contact for customers, professionally resolving queries and complaints to protect relationships and revenue.
• Maintain accurate sales administration, reporting, and forecasting to support performance tracking and decision-making.
• Take on additional responsibilities as required to support business growth and sales objectives, aligned with skills and experience.

Minimum Requirements:

Education and Experience:

• Grade 12
• Post Graduate qualification would be an advantage
• Relevant experience within the printing and packaging or related industries 

Knowledge and Skills:

• Proven success in achieving and exceeding sales targets.
• A minimum of two years' hands-on experience in an internal and/or external sales role, with direct customer engagement considered a strong advantage.
• Sound understanding of folding carton manufacturing or related packaging solutions would be highly advantageous.
• Strong costing and pricing skills, with the ability to develop competitive and profitable proposals.
• Professional and confident telephone manner.
• Excellent verbal and written communication skills, with the ability to engage effectively with internal and external stakeholders at all levels.
• Strong team player, able to collaborate effectively within a diverse working environment.
• Ability to perform under pressure, work independently, and meet tight deadlines.
• Well-developed organisational and administrative skills, with strong attention to detail.