Lead Assistant Manager-Business Intelligence-Developer/ Coder at EXL South Africa

Job Description
Role

• Review Business Processes: Analyze and understand existing workflows, identify automation opportunities, and gather relevant data and system information to explore potential solutions and tools.
• Define Technical Requirements: Assess the technical infrastructure, access needs, and establish clear project development timelines.
• Create Process Maps: Design and document current and future-state process maps, ensuring validation from stakeholders.
• Outline Benefits and Costs: Define the expected benefits and conduct a cost-benefit analysis (CBA) for the project.
• Confirm Scope and Features: Align with stakeholders on the project scope, supported features, and anticipated benefits.
• Develop and Test Solutions: Build the project using the chosen technology stack/architecture, perform internal testing, and refine the solution.
• Gather Feedback and Iterate: Share the tool with the operations team for testing, collect feedback, address issues, and implement additional features as needed.
• Document and Standardize: Prepare standard operating procedures (SOPs) and related documentation, including time and motion studies.
• Engage Stakeholders: Collaborate with internal and external stakeholders for project approvals and demonstrations.
• Support Team Collaboration: Work closely with solution experts and team members to provide guidance and support for their projects.

Responsibilities
Essentials

• Minimum 12 – 15 years of professional experience.
• Analytical and Interpersonal Skills: Demonstrates a strong balance of analytical problem-solving abilities, interpersonal skills, and relationship-building expertise.
• Technical Proficiency: Expert-level proficiency in Excel, Access, Word, and PowerPoint.
• Automation Expertise: Advanced knowledge of automation tools and programming languages, including VBA, Python, C#, Selenium, and related applications.
• Presentation Skills: Skilled in creating professional presentations using PowerPoint or Visio.
• Web Automation Knowledge: Proficient in HTML, CSS, and JavaScript for automating web applications.
• Database Systems: Comprehensive understanding of database systems such as SQL, Oracle, and NoSQL databases.
• Effective Communication: Ability to communicate clearly and effectively with clients and other stakeholders.
• Team Management: Capable of managing and supporting a team effectively.
• Project Management: Adheres to project timelines and delivers work within defined deadlines, requiring minimal supervision.
• Adaptability: Quickly learns and adapts to new technologies.
• Emerging Tech Skills: Familiarity with prompt engineering and generative AI is a plus.
• Numerical Aptitude: Strong skills in calculations and data analysis.

Qualifications

• Degree in any stream
• Sound education credentials
• 12-15 years pf Domain experience.