Lead Concierge at Propr

About the job

• This is an exciting leadership role that calls for someone who brings high energy and dedication to the day-to-day running of the Concierge department! You will be managing a diverse team of Concierges, who will need your support and guidance to ensure all of our Guests have a great check-in experience.

What you’ll be doing:

• Support the full-time and part-time Concierge teams to provide exceptional service to all our guests
• Manage the monthly schedule/ roster
• Ensuring all keys are correctly distributed and key management systems are adhered to
• Coordinating and assigning check ins to the Concierge team
• Slay tasks, solve problems, kick ass
• Ensuring all check-ins run smoothly, on time and with a smile
• Problem solving with your Team on a daily basis
• If need be, assist the team with check ins, extra key drops and special deliveries to our guests

Here’s our description of the ideal person for this job:

• Based in Cape Town
• In possession of a valid driver’s license and a roadworthy vehicle of your own
• Experience in hospitality or customer service
• Knowledge of the city/tourist experiences
• Tech savvy
• Excellent verbal and written communication
• Strong interdepartmental communication skills
• Extremely organised with a high level of multitasking skills
• Able to adapt to last minute changes and think on your feet
• Very solution oriented, always looking ahead for a successful resolution
• Keep calm under pressure; You run towards the fire, not from it
• Crazy proactive; You tackle hurdles as they appear, even if they sometimes fall outside the specifics of your role
• Detail oriented; You’re the kind of person who can’t pass a skew picture on the wall without correcting it
• Someone who genuinely gives a shit about each guest’s experience
• A Team player! You do your best to help your team deliver a holy-shit level of service at all times
• Able to work a set shift of 9am – 6pm throughout the week (Monday – Sunday), as well as work full time from our office.