Lead Product Designer at Santam Insurance

What will you do?

• This role exists to champion a customer-centric approach, ensuring that user experience stands paramount in both design and strategy. As an expert in the digital space, the incumbent is tasked with overseeing research, design, and strategic initiatives for Direct-to-Consumer (D2C) and ecommerce platforms to achieve business objectives. This requires a deep understanding of both innovative design principles and the underlying technologies that power digital solutions.

What will make you successful in this role?

•     Research driven design expenses.
•     Crafting premium products for generating the desired Gross Written Premium (GWP) of R3bn through digitally enabled platforms.
•      This role embodies the essence of product leadership—defining the product vision, predicting client needs through qualitative research, and acting as the bridge between business stakeholders and delivery teams.

Innovation and Technology:

• Engage with business to gain a comprehensive understanding of goals, processes, and challenges. Interact with clients / users to understand needs and design better interfaces to support the achievement of business objectives.
• Partner with development teams, ensuring design nuances are preserved and technologies are aptly leveraged.
• Be the first to respond when a good marketing opportunity arises and spearhead the design throughout the strategizing and implementation process. Pioneer design initiatives in emerging marketing opportunities, maintaining a balance between legacy systems and new innovations
• Lead in crafting interactive user interfaces, informed by a rich background in usability design and financial applications.
• Stay in touch with the latest technology and strategies in the design and development industry to utilise them to enable the company's digital strategy.

Data analysis and reporting:

• Harness data visualisation tools to generate graphical representations of information to understand consumer behaviour with company products to enhance user experience and provide business insights.
• Translate data trends into actionable business strategies, emphasizing a blend of qualitative and quantitative insights.

Processes and Documentation:

• Responsible for mapping out customer journeys for specific products and ensuring that implementation speaks to business objectives.

Operating Environment: 

• This position reports to the CTO of client solutions and is required to work across the business functions to support, implement and execute business strategy in order to achieve profitable results with a proven ability to engage with other functions. 
• Ability to influence and implement projects successfully to influence profit and growth.
• Aligning with Santam policies and procedures, including FAIS, TCF, PPR & POPIA

Learning and Development: 

• Lead transformative training sessions on emerging systems or digital products, fostering an environment of continuous learning and cross-business collaboration.

Qualifications and Experience
Bachelor’s degree in Graphic Design / Marketing or similar

• 10 years’ Experience Description: This role requires at least 10 years of experience within Digital Design, Consumer product development, digital advertising, UI/UX, Web Design, Customer Service – leading to a deep understanding of the digital transactional domain.

Competencies

•     Driving strategy
•     Conflict Resolution
•     Client focus
•     Decisive and informed decision making 
•     Cultivating an environment for innovation
•     Change leadership
•     Commitment to continuous learning
•     Advanced conceptual thinking
•     Talent identification, mentorship and enablement
•     Elevated emotional intelligence and exceptional communication prowess