Learning & Development Administrator at TTEC

What You’ll be Doing

• The L&D Administrator is responsible for tracking rosters, running reports, course management and other administrator-related duties supporting their assigned program, the organization and over all training process.The L&D Administrator also manages training logistics for their assigned Site. L&D Administrators work with all management and supervisory staff to ensure training compliance, effectiveness of training through the use of Learning Technologies, concrete analytics and balance logistics, resources management and other reporting needs.
• An L&D Administrator is responsible for facilitating First Day Office (FDO) sessions for all new hire employees as well as any pre- and post-administrative tasks involving the FDO.

During a Typical Day, You’ll

• Use systems such as Learning Technology System, Learning Technology Solutions (LTS), and Room Booking System (RBS)
• Use tools such as Oracle iProcurement, SharePoint, and TextRecruit.
• Collect and organize all relevant evidence, reports and documentation necessary for the disciplinary hearing, ensuring accuracy and compliance with company policies and legal requirements.
• Schedule and coordinate disciplinary hearings with the parties involved, ensuring timely notification and proper logistics. Maintain confidentiality throughout the process.

What You Bring to the Role 

• Great interpersonal skills in dealing with a diverse population
• Open, honest, and empathetic manner when dealing with people
• High customer service orientation
• Ability to respect and ensure strict confidentiality of customer data
• Demonstrates multi-tasking capability and proven success in fast paced environment
• Strong attention to detail and desire to follow procedures
• Strong verbal and written communication skills
• Proficient in English, both written and verbal
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
• Reporting skills
• Resilience and the ability to adapt to change when the business calls for it

Preferred Qualifications

• Knowledge of the call center business
• Basic LMS knowledge and experience
• Call center experience in a training environment
• Advanced knowledge of MS Office (Excel, Outlook, PowerPoint)
• Background with Human Capital services, handling employee relations, or any similar responsibility
• Experience with recruitment and new hire onboarding