Learning & Development Manager at Four Seasons Hotels and Resorts

Job Summary

• Our People & Culture team is dedicated to accommodating guest & employee requests from the ordinary to the extraordinary.
• Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
• Selects and manages external vendors to deliver specialised training on service and/ or management skills 
• Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning 
• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources 
• Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change 
• Markets the learning function’s programs, initiatives, and online learning 
• Prepares and produces training calendars that reflect performance gaps and learning needs 
• Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies 
• Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle 
• Bases the direction for learning on a thorough Learning Needs Analysis 
• ​Regularly benchmarks the learning function with Learning Success Levels 

What to Expect:

• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Have access to a robust benefit plan.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence