Learning Facilitator at Sage

Job Description    

• Sage is seeking learning facilitators for our Sage payroll products and partner curriculums. This position will facilitate and deliver learning programs in many formats providing performance enhancing opportunities for Sage colleagues, partners, and customers. These formats typically include Instructor-led online or in person classes, webinars, and flipped classroom offerings. Because facilitators represent Sage and the customer’s impression of our company, candidates must always maintain a positive and professional attitude when interfacing with customers and partners. Facilitators are expected to independently lead curricula of any level of difficulty and act as subject matter experts in the presenting of curricula.

Key Responsibilities    

• Key accountabilities and decision ownership:
•  Provides high impact instruction and facilitation to Sage colleagues, customers, and partners
•  Becomes the Subject Matter Expert for assigned product, including deep product knowledge and the domain business knowledge it supports
•  Participates in release readiness activities of new products, product updates, and learning program changes
•  Provides feedback of learning content quality, delivery quality, and product quality into business for continual improvements
•  Responsible for managing learning environment processes, technology, and provisioning
•  Can work independently on the delivery of highly complex content Skills, know-how and experience:

Must have:

•  Must have a Sage certification on Sage 300People, Sage Premier and Sage Business Cloud Payroll Professional and experience on the various products.
•  Minimum of 3 years’ experience in a product education environment
•  University degree in education or equivalent experience
•  Strong knowledge of adult learning theory and must demonstrate exceptional facilitation/teaching skills for adult learners
•  Experience with Microsoft Office, eLearning, and virtual learning technologies
•  Must have exceptional communication and organisational skills, demonstrate initiative and work well in a team-based environment
•  Be a strategic thinker, results-oriented, and demonstrate a strong orientation toward outstanding customer service with a complete willingness to accept accountability for results

Additional Skills for this specific position:

•  Experience working with cloud business solutions as a key user
•  Project management and Implementation experience of a business solution is a plus