Learning Technology Intern at Momentum Metropolitan Holdings Limited

Role Purpose    

• Momentum Group’s Digital Learning Team is recruiting for a Learning Technology intern to support with the implementation of interactive, digital-first learning experiences and providing user support to the business across all learning platforms, including uploading and managing of courses and users, compiling learning reports and researching new tools and platforms.

Requirements    

• A completed degree or diploma (Computer Sciences & Business Computing, Information Technology, or Statistics)
• Interest in working with Learning Management Systems and digital learning content.
• Basic knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, MS Teams, Outlook).
• Strong attention to detail and accurate data capturing skills.
• Passion for technology and learning.
• Comfortable working remotely and with the full O365 suite.
• Exposure to implementing enterprise-wide learning systems advantageous.
• Experience providing 1st line end user support to a wide range of learners advantageous.
• Experience with PowerBI or other business intelligence tools advantageous.

Duties & Responsibilities    

• Assist the Learning Technology, IT and HC Tech teams to maintain, manage and implement all Group-wide digital learning systems.
• Support with conducting quality assurance and user acceptance testing on all courses and content across the platforms, and regularly test and review as required.
• Enroll and onboard new users and support business units to manage users and access across platforms.
• Compile and share learning reports on user enrollments, engagement, course completion and adoption across learning systems as requested.
• Assist the team to provide platform training to all users as requested, develop support materials and maintain policies, guidelines, tools and processing documents as it relates to learning systems across the Group.
• Support the team to respond to user queries by troubleshooting issues and researching potential solutions to bug fixes across the various learning environments.
• Receive, respond to, and track user support requests across the business.
• Analyse and identify ways to improve the learning user experience for all users of learning systems across the Group, including researching, sharing and implementing digital learning best practice trends, tools and processes.
• Provide support to the digital learning project team in the technical implementation of any third-party technologies or systems.
• Collaborate with People Analytics team and other stakeholders across the business to create various learning reports based on requirements.
• Ensure transparent, consistent communication with team and stakeholders.

Competencies    

• Digital Learning Technology Support : Foundational understanding of digital learning tools, with the ability to troubleshoot issues, research solutions, and support the implementation of new platforms or third-party systems.
• Microsoft 365 Proficiency: Practical working knowledge of Word, Excel, PowerPoint, Outlook, Teams, and SharePoint for documentation, reporting and collaboration.
• Attention to Detail: Demonstrates accuracy in data capturing, testing, reporting, and maintaining platform records. 
• User Support & Issue Resolution: Ability to receive, log, troubleshoot, and resolve user queries while maintaining service standards and clear communication.
• Training & Enablement Support: Ability to assist with delivering system training and onboarding for users and administrators.
• Project Support: Capacity to support digital learning projects through coordination, testing, communication, and task tracking.
• Communication & Collaboration: Demonstrates clear, responsive communication and the ability to work effectively with cross-functional teams such as IT, HC Tech, and People Analytics.
• Learning Agility & Tech Curiosity: Shows enthusiasm for technology, continuous learning, and staying updated on digital learning trends.
• Problem-Solving : Capable of investigating issues, analysing root causes, and proposing solutions or improvements.
• Data & Reporting Tools (Advantageous) : Basic ability to work with Power BI or similar analytics tools to support learning reporting and insights.

Closing Date    
2025/12/19