At Guardrisk we have only one purpose: To be of service to our clients. Our Vision: To provide value-added and cost-effective insurance and alternative risk transfer solutions. To employ professionals with a passionate commitment to service excellence. To network internationally and forge world-class partnerships. Our Values: We hold ourselves accountable...
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Role Purpose
The Life Operations Administrator provides dedicated administrative and coordination support to the Head of Life Operations and the broader Life Ops function, with a specific focus on:
- System due diligences
- Onboarding due diligences (cells, binder holders, administrators)
- Operational documentation control
- Workflow coordination across Life Ops stakeholders
- The role exists to ensure accuracy, completeness, traceability, support and governance discipline across Life Operations activities, without holding decision-making authority.
Requirements
Qualifications
Experience
- 2–4 years’ experience in Life insurance operations or Insurance administration
- Computer literacy essential (Word/Excel/Outlook/PowerPoint)
- Presents a professional image
- Excellent communication (verbal & written) interactive skills
- Strong interpersonal persuasive, negotiation and presentation skills
- Works under pressure
- A passionate team player
- Displays sound planning & organizing skills
- Displays tact, diplomacy & empathy
- Sound problem solving skills and ability to take ownership for problems
- High stress tolerance levels
Duties & Responsibilities
Administer and co-ordinate Life Operations onboarding due diligence processes for:
- New cell captives
- Binder holders
- Administrators
- New products (where applicable)
Track and manage receipt of all required onboarding documentation, including:
- System documentation
- Claims processes
- POPIA and TCF evidence
- Training and operational materials
- Maintain structured, version-controlled onboarding folders within approved Teams channels.
- Ensure due diligence packs are complete, accurately indexed, and audit-ready.
- Track turnaround times and escalate delays to the Head of Life Operations.
System Due Diligence & Access Administration
Administer system due diligence documentation for Life Operations, including:
- Claims systems
- Policy administration systems
- Reporting and data capability reviews
- Coordinate system walk-through sessions and document outcomes.
- Collate and maintain system evidence for governance and audit purpose
- Assist with system access administration requests and evidence collation (no approval authority)
Life Operations Workflow & Tracking
Maintain Life Operations tracking tools for:
- Onboarding due diligence
- System due diligences
- Operational follow-ups and actions
- Monitor workflow progress and ensure visibility of outstanding actions.
- Support preparation of monthly Life Operations reports through collation and administration
Documentation, Governance & Audit Support
Ensure Life Operations documentation complies with:
- POPIA requirements
- Internal governance standards
- Audit and regulatory expectations
- Support evidence preparation for:
- Internal audits
- Third-Party Assurance reviews
- Regulatory and governance submissions
- Maintain organised and traceable records for Life Operations activities
Stakeholder & Meeting Administration
- Coordinate meetings related to onboarding and system due diligence
- Prepare agendas, packs, and minutes where required
- Track action items and follow-ups
- Liaise with internal stakeholders (Portfolio Managers, IT, Risk, Compliance) and external administrators on administrative matters
Ad hoc Projects
- Miscellaneous projects from time-to-time
- Allowing for additional opportunity to grow own accountability and responsibility outside main KPI’s
- Providing assistance to Life Ops Head on other or alternate functions
- Allowing for further development of own abilities
Deadline:25th May,2026
Gmail
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