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  • Posted: Jan 19, 2022
    Deadline: Not specified
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    Ten is the world’s fastest growing concierge company, providing services to private individuals as well as more than 40 global organisations. Our 500+ experts provide travel and lifestyle concierge and loyalty programmes to more than two million members across the globe from 17 offices in 24 languages. Our members are at the centre of everything we do ...
    Read more about this company

     

    Lifestyle Manager | Live Entertainment

    Description

    Are you…

    • Passionate about going to concerts, festivals, theatre shows or sporting events?

    • Always ‘in the know’ about all the latest rumours and trends in live entertainment?

    • The person your friends always come to for getting tickets to various (sometimes sold out) shows and events?

    • Someone who thrives in a fast paced and fun working environment?

     

    Yes? Read on…

    As the live entertainment industry emerges from the pandemic, Ten is looking for passionate, motivated and resourceful individuals to join our fast-growing tickets team. Ten provides award-winning intelligent support to private members, corporate clients and professional communities. Our lifestyle concierge business has offices all over the world and is growing fast. We are passionate about service and use our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. We organise everything from home repairs to luxury travel, gift buying or access to exclusive restaurants, clubs and events.

    As a Tickets Specialist you will source tickets for concerts, theatre, film premieres and sporting events within UK and worldwide. You will use your knowledge, contacts and expertise to ensure our members attend the events to which they request access. You will be creating personalised solutions to their requests and exceeding all expectations. Some of their requests will be straight forward such as checking prices and availability for events. Others, however, will be more unusual and will require tenacity and excellent problem-solving skills such as sourcing tickets for exclusive and sold out events.

    Who We Are

    At Ten our goal is simple, to become the most trusted service business in the world.

    We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

    We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

    To find out more about Ten, please watch this short video here.

    Requirements

    We are looking for:

    • Energetic and motivated team players who enjoy the challenge of meeting and beating targets.

    • People who are passionate about delivering high-quality personalised support and have excellent research skills.

    • People who can use their initiative and creativity to best meet the needs of our members.

    • People who are passionate about music, sports and theatre.

    • People who have previous customer service experience and a passion for delivering high quality customer service.

    Working hours

    This role will involve a Thursday to Monday to cover weekends The majority of shifts will be 8am-5pm or 9am-6pm but will involve one or two late shifts each week. You’ll work 40 hours per week.

    Benefits

    Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

    All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

    Other benefits that Ten offer, specific to the UK office, range between an employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc), all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location).

    We also offer season ticket loans, cycle schemes and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

    “Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

    Method of Application

    Interested and qualified? Go to Ten Group on apply.workable.com to apply

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