Ozow is the future of payment as we know it. An oh-so (or Ozow) easy, automated and ultra-secure EFT solution that helps customers pay in just a few seconds, merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS).
Through Ozow’s precise and secure system (tha...
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Live Support Consultant (Customer Support Consultant)
As a Live Support Consultant at Ozow, you'll be the frontline of our customer service, ensuring a top-notch experience. You'll resolve issues, provide accurate information, and foster strong relationships.
Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.
If you're a passionate problem-solver with a customer-first mindset, we invite you to join our team.
Requirements:
Grade 12 (Matric) or relevant equivalent
Available to work 24/7 Shifts
Knowledge of the Payments Landscape in South Africa
3+ Years customer experience within an international support center
2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
2+ Years working in a Card Payment environment is advantageous to have
Intermediate computer Literacy
Excellent written and verbal communication skills
Previous experience working on Salesforce (Advantageous)
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