Ozow is the future of payment as we know it. An oh-so (or Ozow) easy, automated and ultra-secure EFT solution that helps customers pay in just a few seconds, merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS).
Through Ozow’s precise and secure system (tha...
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- Ozow is looking for a Senior Test Engineer with a mix of Automation and Manual skills. You will be working with a team of passionate technology professionals, developing with modern technologies, and solving tough problems.
You are an ideal candidate if you have:
- 7 + years job-related experience
- Proven experience with tools such as SoapUI, Selenium, JMeter, etc.
- Experience working within agile frameworks such as Scrum
- Exposure to load or performance testing
- ISEB or ISTQB Certification (Foundation) (Not negotiable)
- Must have a 3-year IT diploma or relevant degree
Your skills and experience
- Create and execute test plans within an agile environment
- Manage testing throughout the SDLC
- Map functional requirements to test cases
- Automate manual tests for applications
- Documentation and execution of acceptance, regression, functional and stress testing of the system
- Liaise with stakeholders to resolve test issues and application enhancements
- Risk-based testing and prioritisation
- Develop Software Test Specifications, test reports and validation protocols for unit, integration, and performance testing
- Review requirements, specifications, user documentation, and other projects documentation to assure the quality of the products and tests to be developed
- Ensure proper version control and configuration management
- Design and create test scripts to address areas such as software scenarios, regression testing, negative testing, error or bug retests, or usability in preparation for implementation
- As a senior member of the team, the ability to provide mentorship and guidance is a must
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- Ozow is looking for a Senior Software Engineer, to collaborate with other developers in writing well-designed, testable code. You will be working with a team of passionate technology professionals, developing with modern technologies, and solving tough problems. Our team is hands-on, collaborative and driven. Our expanding team is moving the needle and pushing boundaries.
Requirements:
- At least 7 years of work-related experience as a Software Engineer or Software Developer
- Ideally have an IT Diploma or Degree
- Ability to develop software in .Net 8 C#, Javascript, ReactJs, HTML, CSS and other programming languages (polyglots preferred)
- Excellent knowledge of Postgres, Mssql technologies (EF, NHibernate)
- Knowledge of NoSQL databases such as Redis, Riak, MongoDB, and others.
- Experience developing web applications, with a good understanding of how the web works
- Proven experience in high-scale applications and an understanding of the practices and approaches that are employed in scaling applications beneficial.
- Experience with unit testing, knowledge of applying test-driven development beneficial
- Understanding DevOps principals and how to apply them practically beneficial.
- Experience in cloud services preferred – AWS, Azure.
- Experience with containerisation (Docker, TeamCity, Octopus Deploy, Appveyor) highly beneficial.
- Experience working with agile methodologies – a true believer.
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- Ozow is looking for a Senior DevOps engineer that has experience designing and implementing DevOps solutions to assist the technical team with securing, automating, monitoring and running their mostly web-based application workloads. We are looking for a person with both Linux and Windows experience, who has a passion for automation to help the technical team move faster by enabling them and guiding them where necessary (e.g. automation / security / infrastructure setup / serverless applications).
- You should have mentoring abilities, with the ability to liaise and interact with development teams, QA teams as well as other DevOps engineers. The ability to deliver value while adhering to best practises and stay abreast of industry developments are key.
- We primarily run web application workloads in cloud hosted infrastructure with a huge drive to go more serverless (e.g. AWS Lambda / Azure Functions) and run workloads using container orchestration (Kubernetes / AWS ECS).
Requirements
- An IT diploma or degree
- At least 5 years work-related experience
- Experience automating development pipelines using tools such as Jenkins / Team City / AppVeyor / Octopus Deploy / AWS Code Deploy
- Experience with cloud hosted infrastructure
- Experience with container orchestration (Kubernetes / ECS)
Advantageous:
- Cloudformation / Terraform
- Security - Network Security (Firewalls, Anti-Virus) and Application security (e.g. Defending against the OWASP Top 10)
- Serverless applications (e.g. AWS Lambda / AWS API Gateway / Azure Functions)
- Linux and Windows Sys Admin and hosting (e.g. nginx / IIS)
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- As IT Support at Ozow you will use your knowledge and specialised skills to implement technical solutions and provide high quality technical support to the team to address internal hardware and software issues. You can troubleshoot and solve straightforward problems that do not have defined Standard Operating Procedures (SOPs). You need to have problem-solving skills and interpersonal skills.
You are an ideal candidate if you have:
- A Matric certificate along with a qualification in IT Fundamentals, A+, N+, or similar.
- 0 - 6 months of experience as a help desk technician or similar role.
- Proficiency in Windows / Mac OS.
- Experience with remote desktop applications and help desk software.
- Some experience with desktop hardware support.
- A+ and N+ or relevant on the job experience dealing with computer and network troubleshooting.
- Valid driver's license and your own reliable vehicle.
- Good attention to detail and ability to show initiative.
- The ability to work flexibly and with enthusiasm.
- The ability to communicate well with people at all levels verbally and in writing.
Your roles and responsibilities:
- Provide the team with technical assistance and support for incoming queries and issues related to computer systems, software, and hardware (this may be in person / via MS Teams / over the phone / via email).
- Hardware asset management.
- Install, modify, and repair computer hardware and software.
- Follow up with staff to ensure that the issue has been resolved.
- Printing / scanning support (IP printing, shared network printing, local printers etc.)
- Logging of all queries via the online Help Desk System.
- Collections and deliveries of hardware, software, and printer consumables.
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- Ozow is seeking an Intermediate Software Engineer to join our talented development team. As an Intermediate Software Engineer, you'll play a crucial role in designing, developing, and maintaining innovative solutions that power our digital payment platforms. This is an opportunity to work on cutting-edge technology, solve complex challenges, and contribute to the growth of the fintech industry.
Key Responsibilities:
- Software Development: Collaborate with cross-functional teams to design, develop, and maintain software solutions that meet high-quality standards and business requirements.
- Coding: Write clean, efficient, and maintainable code while following best practices and coding standards.
- Technical Problem Solving: Analyze and troubleshoot complex technical issues and implement effective solutions.
- System Architecture: Contribute to the design and architecture of software systems, ensuring scalability, security, and performance.
- Code Reviews: Participate in code reviews to ensure code quality and knowledge sharing within the team.
- Agile Development: Work in an Agile environment, participating in sprint planning, stand-ups, and retrospectives.
- Documentation: Create and maintain technical documentation for software and processes.
- Mentoring: Provide guidance and mentorship to junior team members as needed.
Requirements
- At least 4+ years of work-related experience as a Software Engineer or Software Developer
- Ideally have an IT Diploma or Degree
- Ability to develop software in .NET 8 C#, JavaScript, ReactJs, HTML, CSS and other programming languages (polyglots preferred)
- Excellent knowledge of Postgres, Mssql technologies (EF, NHibernate)
- Knowledge of NoSQL databases such as Redis, Riak, MongoDB, and others.
- Experience developing web applications, with a good understanding of how the web works
- Proven experience in high-scale applications and an understanding of the practices and approaches that are employed in scaling applications beneficial.
- Experience with unit testing, knowledge of applying test-driven development beneficial
- Understanding DevOps principals and how to apply them practically beneficial.
- Experience in cloud services preferred – AWS, Azure.
- Experience with containerisation (Docker/Kubernetes, TeamCity, Octopus Deploy, Appveyor) highly beneficial.
- Experience working with agile methodologies – a true believer
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- We're looking for an experienced Agile Delivery Lead to join our dynamic environment and drive continuous improvement, flow efficiency, and delivery excellence across multiple teams.
- Spearheading continuous improvement across the organisation to reduce waste and increase individual and development team productivity and accountability.
- Helping to remove impediments and facilitate the flow of work.
- Fostering productive relationships and following through on commitments, to gain trust and respect across all levels of the business
- Helping teams understand and practice agility, by leveraging empirical data and iterative delivery.
- Coaching the team on Agile and Lean principles, to enable iterative delivery of value and to reduce waste.
- Effectively facilitating ceremonies and meetings.
- Identifying and mitigating risk across the team’s workflow.
- Using the principles of empowerment and self-organization to enable collaboration, effective communication, and decision making across the organisation.
- Using visual management systems to optimise the flow of work.
- Ensuring that Product Owners are enabled to prioritise and maintain a clear and concise Product Backlog.
- Ensuring that the team understands all necessary information, to produce the desired business value.
What You need to bring
- 4+ years of hands-on experience as a Scrum Master, Kanban Flow Master, or Agile Delivery Lead.
- Deep understanding of Scrum and Kanban, and the ability to adapt each framework to fit team and business contexts.
- Experience working with Agile tools like Jira
- Proven ability to use data to drive team performance, including tracking and acting on velocity, cycle time, and other flow metrics.
- Strong facilitation, coaching, and stakeholder engagement skills.
- Certifications such as CSM, PSM, KMP, or SAFe Scrum Master.
Bonus
- Experience coaching at scale or leading teams through agile transformations.
- Familiarity with DevOps, CI/CD, and value stream mapping.
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The Role
- We are looking for a strategic and execution-focused Product Marketing Manager who will serve as the vital link between Marketing, Sales, and Product. This is a critical role that ensures a cohesive product narrative, drives go-to-market (GTM) success, and enables us to package, position, and sell Ozow’s products effectively.
- This role spans strategy, content creation, market research, messaging, training, CRM, and product enablement, owning the entire lifecycle from product ideation to post-launch optimisation.
Key Responsibilities
Market Research & Product-Market Fit
- Lead qualitative and quantitative research to validate product-market fit before development begins.
- Work closely with Product Managers to shape feature prioritisation and roadmap direction based on market needs and customer demand.
- Identify emerging trends, customer pain points, and industry shifts to ensure Ozow’s offerings remain relevant, differentiated, and competitive.
- Synthesise insights into actionable recommendations that inform positioning, pricing, product design, and go-to-market strategy.
- Champion the voice of the customer/merchant across the business, ensuring insights are continuously fed back into product and marketing strategies.
Go-to-Market Strategy and Execution
- Develop and lead go-to-market strategies for new products, features, and improvements across our full suite: Pay by Bank, Bank APIs, Cash Vouchers, Card Payments, PayShap, Payouts, Refunds, and Merchant Portal.
- Work with Product, Marketing, Sales and Client Success teams to ensure aligned and timely execution of GTM plans.
- Build and execute launch plans, timelines, and stakeholder communications.
Cross-Functional Collaboration and Integration
- Serve as the key liaison between Marketing, Sales, and Product, ensuring tight coordination, shared insights, and consistent messaging.
- Drive the development of business cases and product narratives pre-development to ensure product-market fit.
- Champion the feedback loop between Product, Sales, Client Success and merchants to inform future roadmaps and campaigns.
Positioning, Messaging and Storytelling
- Own the product messaging framework, ensuring clarity, consistency, and differentiation across all touchpoints.
- Translate technical features into compelling value propositions tailored to target audiences and verticals.
Content Development and Enablement
- Create and manage sales and enablement content including pitch decks, brochures, battlecards, one-pagers, FAQs, and product sheets.
- Write and review content for integration guides, CRM journeys, onboarding flows, help centre articles, and email comms.
- Maintain a centralised content hub/repository for the Commercial team to easily access up-to-date collateral.
Insights and Research
- Conduct competitive research, win/loss analysis, and customer interviews to inform strategy and refine messaging.
- Lead merchant and customer surveys, in collaboration with UX, to gather actionable insights on product usage, sentiment, and opportunities.
Customer Experience and Journey Optimisation
- Work with UX, Product, and Client Success teams to optimise the end-to-end merchant journey.
- Own post-launch feedback and tracking to ensure continuous improvement of product adoption and satisfaction.
Performance and Analytics
- Define and track key product marketing metrics including adoption, engagement, revenue contribution, churn, and feedback loops.
- Leverage data, AI, and marketing automation tools to optimise targeting, messaging, and performance across channels.
What You'll Need
- 5+ years’ experience in Product Marketing or related roles within a B2B SaaS or fintech environment.
- Strong understanding of the payments landscape in South Africa is an advantage.
- Experience working with CRM platforms, marketing automation tools, and analytics dashboards.
- Proven ability to work cross-functionally and influence multiple stakeholders.
- Exceptional communication skills, both verbal and written, with an eye for detail and storytelling.
- Experience with building business cases, conducting market research, and managing product positioning.
- Ability to thrive in a fast-paced, entrepreneurial environment.
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- We’re looking for a Senior Manager: Risk & Fraud Solutions to lead the development of innovative fraud solutions that will shape the future of merchant risk management. This is a strategic opportunity to build on innovative products, with the potential to commercialise and position Ozow as a market leader in fraud innovation.
Your role and responsibilities:
Fraud Solution Innovation & Commercialisation
- Define and drive the long-term vision for Ozow’s fraud product offering.
- Identify opportunities for commercialisation and value-added services for merchants.
- Benchmark against global fraud innovation leaders to ensure competitive positioning.
Strategic Product Roadmap Execution
- Translate high-level strategic input into detailed product requirements and user stories.
- Prioritise and manage the product backlog, ensuring timely delivery of features and enhancements.
- Maintain and improve SLAs for fraud-related applications and tools.
Fraud Rule Engine & Automation Enhancement
- Oversee the implementation and optimisation of fraud rules and detection logic.
- Collaborate with data science and engineering teams to enhance rule engines and automation.
- Ensure regulatory compliance and support merchant onboarding from a fraud perspective.
Leadership
- Lead the fraud product strategy and roadmap, working closely with internal stakeholders and external engineering teams.
- Act as the fraud domain expert, guiding product decisions with deep industry knowledge.
- Collaborate cross-functionally with Compliance, Risk, Engineering, and Commercial teams to align product goals.
Tool Utilization + Change Management
- Develop and maintain documentation, policies, and processes related to fraud systems.
- Lead the implementation of fraud detection software and integrations (e.g., TransUnion, rule engines).
- Champion automation and AI-driven enhancements to improve fraud detection and operational efficiency.
You are an ideal candidate if you have:
- Proven experience in fraud product management, ideally with exposure to card fraud and merchant risk.
- Strong technical fluency and ability to work with engineering teams to build scalable solutions.
- Excellent communication and leadership skills, with the ability to operate independently and drive innovation.
- Experience in building fraud tools, rule engines, or working with machine learning-based fraud systems.
- A strategic mindset with a passion for solving complex problems and delivering impactful products.
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- As a Junior Onboarding Compliance Analyst at Ozow, you will play a crucial role in ensuring a seamless onboarding experience for our merchants, compliance with regulatory requirements, and mitigating financial risks associated with our fast-paced fintech payments operations. You will be responsible for conducting in-depth customer and merchant due diligence, verifying customer identities, and monitoring ongoing merchant relationships to maintain the integrity of our platform. This role requires a keen eye for detail, strong analytical skills, and the ability to work in a dynamic and rapidly evolving industry.
Responsibilities:
Onboarding:
- Manage the end-to-end onboarding process for new merchants, ensuring all necessary documentation and information are collected and verified.
Customer Due Diligence (CDD):
- Conduct comprehensive KYC reviews of new customers and merchants to verify their identities and assess the level of risk they pose to the company.
- Review and analyze customer and merchant-provided documentation, including identification, financial records, and business documentation.
Enhanced Due Diligence (EDD):
- Identify high-risk customers and merchants and perform enhanced due diligence in accordance with regulatory guidelines across Ozow’s various products.
- Investigate and document the source of funds and purpose of transactions for high-value or suspicious activities.
Regulatory Compliance:
- Stay up-to-date with evolving regulations and ensure that Ozow's KYC procedures are in compliance with relevant laws and guidelines.
- Assist in developing and implementing KYC policies, procedures, and training programs for employees.
Ongoing Monitoring:
- Continuously monitor customer behaviour and profiles to detect and report any suspicious or unusual activity.
- Conduct reviews and updates of customer and merchant information to ensure accuracy and compliance.
Risk Assessment:
- Assess and assign risk ratings to merchants based on their profiles and activities.
- Report any significant risks or potential breaches to the Compliance team and management.
Reporting:
- Prepare and submit reports to the Head of Legal and management broadly as required.
- Collaborate with internal teams to provide insights and data related to KYC activities.
Customer and Merchant Communication:
- Communicate with customers and merchants to request additional information or clarification when necessary.
- Timeously handle customer inquiries related to KYC processes and compliance.
Technology Utilization:
- Utilize KYC software tools and databases to facilitate efficient customer verification and monitoring.
Requirements:
- A bachelor’s degree in law, finance, business, or a related field.
- Minimum of 1 to 2 years of experience in KYC/AML compliance in the fintech, banking, or financial services industry.
- Knowledge of regulatory requirements specific to card acquiring and payment processing.
- Strong understanding of KYC/AML regulations and industry best practices.
- Proficiency in using KYC software and databases.
- Excellent analytical and investigative skills with a sharp attention to detail.
- Strong communication and interpersonal skills to interact effectively with customers, merchants and internal teams.
- Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and requirements.
- Commitment to maintaining the highest standards of integrity and confidentiality.
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- Ozow is looking for a Junior Fraud Analyst. Your understanding and knowledge of the financial services and payments industry, the dynamics of the fraud landscape, and use of data analytics for counter fraud and financial crime strategies will be key to assisting the business with fraud risk management.
- To provide specialist advice and support to investigate and resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses. Investigate fraudulent activity, perform analyses, and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.
Requirements
- 2+ years’ experience in fraud detection and prevention and or related environment
- 2+ years in banking/financial sector and or technology sector focusing on payments
- Understanding of counter fraud, anti-money laundering and risk management frameworks, policies, and practices
- Experience in fraud prevention software management tools and methodologies
- You will be required to work shifts which will include after hours and weekend work
- Excellent communication, presentation, and proficient in business writing skills
- Excellent Stakeholder relationship management and interpersonal skills
- Numerate with excellent analytical skills and familiar BI software packages
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- We’re looking for a highly capable, hands-on Senior Accountant to join our core Finance Team at Ozow. This is not your typical accounting role - you’ll have the opportunity to step into a business-critical position and help take our finance operations to the next level.
- If you’re someone with strong technical accounting skills, thrives in fast-paced, high-volume environments, and wants to be part of optimising and executing change - then this is your role. You will work across departments to help drive policy development, process improvements, governance initiatives, and overall create efficiencies within the finance function.
Key Responsibilities
- Assist in the preparation and review of monthly management reporting, variance analysis, and board presentation materials in collaboration with senior finance stakeholders
- Preparing and reviewing balance sheet reconciliations, month-end close, annual audit, and other finance operations
- Journal preparation and review
- Provide technical accounting guidance in line with full IFRS standards, ensuring accurate treatment of complex transactions and compliance with reporting requirements
- Interrogating data to validate accuracy and support business decision-making
- Collaborating with stakeholders including auditors, C-suite, and operational teams
- Supporting finance transformation efforts: process automation, policies, and governance/internal controls
- Oversight of Accounts Payable and Accounts Receivable functions
- Provide accurate and timely data for planning and forecasting
Requirements
- BCom Honours in Accounting or similar with completed articles is a preference (SAIPA or SAICA)
- Other relevant qualifications will be considered (ACCA, CIMA)
- Minimum 5+ years’ experience, including 3+ years post-articles experience
- Sound understanding of accounting foundations, statutory compliance and audit preparation
- Exposure to complex and high-volume environments (e.g. tech, eCommerce, financial services, Forex - nice to have)
- Strong IFRS accounting knowledge – capable of reviewing and interrogating full IFRS financials
- Strong grasp of tax compliance requirements and regulatory frameworks
Your skills and competencies
- Strong communication skills - both written and verbal
- Advanced Excel and PowerPoint skills
- Cross department collaboration
- Ability and willingness to get into the detail
- Proactive, solution minded, with a bias to action
- Strong critical thinking and attention to detail
- Previous people management experience
- Solid experience with ERP or cloud-based accounting software solutions
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- As the FinOps Associate, you will manage reconciliations and controls for accurate merchant settlements, pay-outs, and Ozow float management. You will also handle system to account reconciliations for Ozow's aggregation and float bank accounts. Working within the Finance team, you'll help expand the FinOps function as Ozow grows in South Africa. By analysing and creating solid reconciliations, you'll collaborate across departments to prevent revenue and financial leakage, ensuring high-quality products for clients and consumers. Additionally, you'll assist the finance team with providing reconciled and validated data for month-end reporting.
Requirements
- Relevant tertiary qualification
- Minimum 5+ years of relevant experience
- A sense of ownership and pride in your performance and its impact on the company’s success
- Critical thinking and problem-solving skills
- Advanced Excel skills
- Good time-management skills
- Great interpersonal and communication skills
- Have worked in the FinTech industry (Pay by Bank, Card acquiring & Crypto Experience advantageous)
- SQL experience will be advantageous.
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- Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.
- From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.
- In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.
You are an ideal candidate if you have:
- A proven minimum experience of 2-4 years as a Technical Support Agent
- Relevant tertiary qualification in information technology, Computer Science or relevant field
- Experience working with APIs and system integrations
- Experience in dealing with payment gateways is a nice to have (not a requirement)
- Experience troubleshooting logs and using dev tools such as Postman to identify root causes
- An ability to assist other engineering teams and merchants in their integration of our services
- The ability to work shifts and stand by as Our TSE team provides 24/7 support
- A good understanding of computer systems, mobile devices, and other technical products
- The ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving skills
- An ability to work under pressure, particularly when dealing with times of high demand
- The ability to provide step-by-step technical help, both written and verbal
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- As a Live Support Consultant at Ozow, you'll be the frontline of our customer service, ensuring a top-notch experience. You'll resolve issues, provide accurate information, and foster strong relationships.
- Our team is collaborative and customer-focused. Your impact will directly contribute to our success. At Ozow, we believe in career growth. Your performance will lead to opportunities to develop your skills and advance your career.
- If you're a passionate problem-solver with a customer-first mindset, we invite you to join our team.
Requirements:
- Grade 12 (Matric) or relevant equivalent
- Available to work 24/7 Shifts
- Knowledge of the Payments Landscape in South Africa
- 3+ Years customer experience within an international support center
- 2+ Years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp
- 2+ Years working in a Card Payment environment is advantageous to have
- Intermediate computer Literacy
- Excellent written and verbal communication skills
- Previous experience working on Salesforce (Advantageous)
Method of Application
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