Junior Onboarding Compliance Analyst at Ozow

• As a Junior Onboarding Compliance Analyst at Ozow, you will play a crucial role in ensuring a seamless onboarding experience for our merchants, compliance with regulatory requirements, and mitigating financial risks associated with our fast-paced fintech payments operations. You will be responsible for conducting in-depth customer and merchant due diligence, verifying customer identities, and monitoring ongoing merchant relationships to maintain the integrity of our platform. This role requires a keen eye for detail, strong analytical skills, and the ability to work in a dynamic and rapidly evolving industry. 

Responsibilities: 

Onboarding: 

• Manage the end-to-end onboarding process for new merchants, ensuring all necessary documentation and information are collected and verified. 

Customer Due Diligence (CDD): 

• Conduct comprehensive KYC reviews of new customers and merchants to verify their identities and assess the level of risk they pose to the company. 
• Review and analyze customer and merchant-provided documentation, including identification, financial records, and business documentation. 

Enhanced Due Diligence (EDD): 

• Identify high-risk customers and merchants and perform enhanced due diligence in accordance with regulatory guidelines across Ozow’s various products. 
• Investigate and document the source of funds and purpose of transactions for high-value or suspicious activities. 

Regulatory Compliance: 

• Stay up-to-date with evolving regulations and ensure that Ozow's KYC procedures are in compliance with relevant laws and guidelines. 
• Assist in developing and implementing KYC policies, procedures, and training programs for employees. 

Ongoing Monitoring: 

• Continuously monitor customer behaviour and profiles to detect and report any suspicious or unusual activity. 
• Conduct reviews and updates of customer and merchant information to ensure accuracy and compliance. 

Risk Assessment: 

• Assess and assign risk ratings to merchants based on their profiles and activities. 
• Report any significant risks or potential breaches to the Compliance team and management. 

Reporting: 

• Prepare and submit reports to the Head of Legal and management broadly as required. 
• Collaborate with internal teams to provide insights and data related to KYC activities. 

Customer and Merchant Communication: 

• Communicate with customers and merchants to request additional information or clarification when necessary. 
• Timeously handle customer inquiries related to KYC processes and compliance. 

Technology Utilization: 

• Utilize KYC software tools and databases to facilitate efficient customer verification and monitoring. 

Requirements: 

• A bachelor’s degree in law, finance, business, or a related field. 
• Minimum of 1 to 2 years of experience in KYC/AML compliance in the fintech, banking, or financial services industry. 
• Knowledge of regulatory requirements specific to card acquiring and payment processing. 
• Strong understanding of KYC/AML regulations and industry best practices. 
• Proficiency in using KYC software and databases. 
• Excellent analytical and investigative skills with a sharp attention to detail. 
• Strong communication and interpersonal skills to interact effectively with customers, merchants and internal teams. 
• Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and requirements. 
• Commitment to maintaining the highest standards of integrity and confidentiality.