Technical Support Engineer at Ozow

• Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.  
• From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.   
• In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.   

You are an ideal candidate if you have:  

• A proven minimum experience of 2-4 years as a Technical Support Agent 
• Relevant tertiary qualification in information technology, Computer Science or relevant field  
• Experience working with APIs and system integrations  
• Experience in dealing with payment gateways is a nice to have (not a requirement) 
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes 
• An ability to assist other engineering teams and merchants in their integration of our services 
• The ability to work shifts and stand by as Our TSE team provides 24/7 support 
• A good understanding of computer systems, mobile devices, and other technical products  
• The ability to diagnose and troubleshoot basic technical issues  
• Familiarity with remote desktop applications and help desk software 
• Excellent problem-solving skills  
• An ability to work under pressure, particularly when dealing with times of high demand 
• The ability to provide step-by-step technical help, both written and verbal