LMS Administrator at Discovery Limited

Primary function of the role
Key purpose

• The vacancy is for a Learner Management Administrator, who will be required to provide Learning management system (LMS) training and support to the Discovery Institute of Training and provide system to support to our clients.

Key outputs
All work must be done accurately, comprehensively and to an acceptable quality.

• Administer training records and courses in the LMS system
• Manages community areas within the LMS including, but not limited to, functionality, appearance, training, and settings.
• Load and maintain training interventions, pathways and deals with the routine and daily operation, use, and configuration of the LMS.
• Create user logins as needed and assigns user permissions.
• Create and maintain user structures including the creation of user groups and learning tools.
• Manages course enrolment and progress tracking.
• Troubleshooting for users relating to log in, and content accessibility.
• Review and monitor system performance and raise risks where required.
• Provide technical support, training, and customer service to all LMS users where required.
• Manage the input of training data transfer to the LMS system.
• Produce correspondence and documents to maintain records, spreadsheets, and databases
• Provide relevant information to individuals and groups and to ensure that good standards are maintained in all communications.
• Configuration and documentation of the LMS Reporting environment
• Providing support to course designers with multimedia storage, course cloning, copying, backing, retrieving and setup processes within the LMS.
• Providing users with advice and solutions on how to get the most from the LMS and solving any queries related thereto
• Providing system users with positive feedback to their problems and striving to help system users become more confident using the system.
• Work in conjunction with a team to resolve Incidents and/or Service Requests
• Conduct LMS presentation sessions to various target audiences on the features, navigation, and user ability of the LMS.
• Onboarding and reviewing of user profiles on the LMS
• Ensuring all Standard operating procedure documents are adhered to, maintained and up to date.
• Ongoing research on trends, technologies within your field.

Competencies

• Accountability
• Tolerance for stress
• Sense of urgency
• Assertive and driven
• Problem solving ability
• Good interpersonal skills
• Accuracy and attention to detail
• Applying expertise and technology
• Able to work independently
• Internally motivated
• Professionalism regarding time, costs, and deadlines
• Good knowledge of current trends, technologies, and a strong ability to apply that expertise in your work
• Intrinsic drive to want to learn more and grow within your field
• Email and telephonic etiquette

Qualifications, skills, and experience

Education/Qualification (Essential/Advantageous)

• Degree/Diploma (Essential)
• Excellent written and verbal communication skills (Essential)
• 1 -2  years’ experience working with a LMS (Essential)
• Intermediate to advanced excel skills (Essential)