Luxury Travel Specialist (French, German or Italian speaking) at Ten Group

Description

Overview

As a Luxury Travel Specialist you will design and sell personalised, tailor made trips to Ten’s members. No trip will be the same and you will go above and beyond to exceed the expectations of our members, building strong relationships and loyalty in our service along the way. You will handle the full sales and service cycle of a members’ journey, being their primary point of contact. You will constantly be on the look-out for how we can further support our members and make their trip even more special. This could include organising a nice meal, event or helping with recommendations of places for nice drinks.

You will be part of a close knit team, helping and supporting one another and continuously sharing destination knowledge, especially all those insights you picked up during your personal travels.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.

Your key responsibilities will include:

• Establishing strong relationships with our members via telephone, truly understanding their travel preferences and interests;

• Planning and designing high quality, accurate and detailed itineraries reflecting our members’ brief and highlighting & helping with all the ‘need to knows’ before travelling such as visa or Covid requirements;

• Maintaining regular contact with members, helping them tailor itineraries further and using your exceptional sales skills to secure the bookings;

• Actively cross-selling our lifestyle services.

Requirements

About you

Needless to say, you love all things travel – whether it’s a short weekend away, or a longer long haul trip, you are always up for it and love sharing your experiences with others. You have a proven track record of leisure sales, as well as worldwide itineraries, in a travel retail or tour operator environment. You are passionate about delivering high quality personalised service, are motivated and resourceful, and no itinerary is too big or complex for you. In fact, you a love a challenge and are great at thinking outside the box. You are a strong communicator, enjoy working in a fast paced environment and thrive on meeting and exceeding targets.

You have sound knowledge of GDS (preferably Amadeus); you understand the Swiss market and Swiss members, and speak fluent German / French or Italian.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we offer a remote work option, but employees also get 3 extra days of annual leave in their third year and an extra month off every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program - this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the South Africa office, range between access to ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use, all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop.

We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car) and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.