Mailbox Coordinator at Momentum

Role Purpose    

• Provide an effective and efficient service to clients and intermediaries by receiving, evaluating and responding to emails timeously.

Requirements    

• Grade 12 (NQF Level 4)
• Employee Benefits experience
• Extensive industry knowledge and product knowledge
• Extensive knowledge of relevant legislation
• Intermediate Excel skills

Duties & Responsibilities    

• Taking ownership and provide first time resolution on enquiries, ensuring they are resolved timeously and effectivel
• Ensuring accurate completion of documentation as per departmental guidelines in order to meet client needs
• Effectively utilising IT systems to ensure accuracy of documentation
• Ensuring adherence to organisational best practice and legislative requirements
• Adhering to policies and procedures and taking corrective action where necessary
• Ensuring all risks are mitigated and escalated where necessary
• Engaging in effective communication and delivering according to Service Level Agreements
• Engaging in effective communication and delivering according to Service Level Agreements
• Maintaining a consistent service delivery to ensure client retention and satisfaction
• Maintaining broad product knowledge in order to effectively and accurately respond to customer queries
• Dealing with client requests in a competent, efficient and professional manner
• In conjunction with the Administration Manager be accountable for the co-ordination of service delivery both internally and externally
• Support client centric model that enables efficient and effective client service

Competencies    

• Accountability
• Adaptability
• Attention to detail
• Business administration skills
• Customer orientated
• Communicating with impact
• Organisation and planning skills
• Excellent verbal and written business communication