Maintenance Manager - Protea Hotel by Marriott OR Tambo Airport at Marriott International

JOB SUMMARY

• Manages all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.  Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. 
• Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.

CANDIDATE PROFILE 

Education and Experience

• Grade 12 or Equivalent.
• Trade qualification (HVAC-R/Electrical/Plumbing) – advantageous.
• Minimum of three years hotel/lodge maintenance experience or similar – required.
• Proven record of leading a team of diverse skills.

CORE WORK ACTIVITIES

Managing Engineering Operations and Budgets

• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems.
• Ensures regulatory compliance to facility regulations and safety standards.
• Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations.
• Develops specifications and requirements for service contracts and administers such contracts to support building needs.
• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion.
• Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities.
• Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
• Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors.
• Ensures fire crew has complete understanding of all procedures, equipment and alarms.
• Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition.
• Conducts guest room and common area inspection to ensure guest satisfaction.
• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and orders or purchasing new equipment, supplies, and furnishings.
• Manages parts and equipment inventory.

Maintaining Property Standards

• Ensures building and equipment licenses and certifications are current.
• Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.
• Observes service behaviors of employees and providing feedback to individuals and or managers.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.
• Strives to improve service performance.

Conducting Human Resources Activities

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Interviews and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Ensures employees are treated fairly and equitably.

MANAGEMENT COMPETENCIES 

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability 

• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
• Repairing — Repairing machines or systems using the needed tools. 
• Tools and Equipment - The ability to properly and safely operate, maintain, clean, and store various types of hand/power tools, machines, and motor equipment.
• Technical Instructions/Blueprints - The ability to read and understand technical instructions, schematics, and blueprints (e.g., electrical schematics, building blueprints).
• Maintenance and Repair - Skill and knowledge in Maintenance and Repair including carpentry, internal surfacing, building repair, electronics, painting, and plumbing.
• Safety and Personal Protective Equipment - Knowledge of the lock out tag out process and the personal protective equipment (PPE) safety process required (e.g., ear plugs, gloves, respirators, safety glasses) for a given work activity, and correct ways to use the lock out tag out and PPE equipment.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.