Manager: Case Management & Administration at Department of Trade, Industry and Competition

REQUIREMENTS :

• A qualification at NQF level 7 in Public Administration/Public Management/ Law/ Business Administration/Records Management or relevant qualification.
• 3-5 years managerial experience in Case Management in private or public sector environment.
• Requirements: Demonstrated experience in managing cases and administration. Experience in policy and systems development. Working knowledge and experience of the B-BBEE Act.

DUTIES :

• Develop policies and manage case management systems and processes: Conduct research and develop case management policies, processes and procedures. Monitor and ensure implementation and periodic review of case management policies and procedures. Establish and maintain service standards and turnaround times for case handling.
• System implementation and oversight: Facilitate creation, implementation and continuous improvement of a case management system. Guide stakeholders on the correct use of the system and ensure workflows align with departmental policies and statutory requirements. Monitor movement, registration and tracking of documents and cases.
• Registry management and archiving: Oversee courier and mailing services and ensure secure distribution of incoming and outgoing correspondence. Maintain a user-friendly registry and develop/maintain the archive system for long-term storage and accessibility. Ensure compliance with records management standards and Commission policies.
• Case management administration: Maintain compliance with departmental policies, regulatory requirements and applicable legislation (including B-BBEE provisions where relevant). Facilitate effective closure of cases and management of associated documentation.
• Reporting and analysis: Prepare timely and accurate case statistics, trend analysis and ad-hoc reports for senior management. Report on financial and operational risk related to case management activities. Generate management information to support decision-making.
• Sub-directorate management: Collate inputs for quarterly and annual reports, business plans and targets. Monitor financial resources and assets of the unit and give input into budget matters. Manage and develop sub-directorate staff, oversee performance management and training.