Manager, Customer Success at EducoHire

Job Description

RESPONSIBILITIES 

• Build and maintain ongoing relationships with the identified key persons within client organization 
• Identify and recommend enhanced and new services that answer clients' business needs 
• Have a comprehensive understanding of NielsenIQ products and services
• Analyse data to improve customer experience
• Handle and resolve customer requests, problems and questions
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared  with senior management  
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and by providing value-added analyses and response to special requests.  
• Technical: acquire knowledge of both RMS & Analytical solutions by attending requisite trainings  

A LITTLE BIT ABOUT YOU 

You’ve dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you’ve worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to details. Keeping up with the fast-changing world of digital media measurement takes someone who recognizes that. You know what’s happening in big data and you’re ready to influence what’s next

Qualifications

• Bachelors degree with 4-6 years’ experience in FMCG / Service / Retail industry
• Strong Client Focus and Proactiveness 
• Working knowledge of research techniques and methodologies 
• Strong presentation skills, Logical thinking, Strong command on excel  
• Effective writing skills