Key Performance Areas
Develop and implement departmental policies, procedures and operational plans.
- Provide assistance to Senior Claims Manager in formulating and implementing strategic direction of claims management.
- Ensure that work is carried out according to approved policies and procedures.
- Manage the mapping and standardization of departmental processes.
Ensure that Summons , court processes, special pleas ,exchange of pleadings, preparation of trials, ,tenders, trials ,trial outcomes, appeals are accurately and efficiently processed in a timely manner and in accordance with RAF policies, processes and procedures and relevant court rules and Practice Notes.
- Assume responsibility and accountability in the management of the regional claims litigation in his/her jurisdiction.
- Recommend policies and procedures and directives to lessen the negative impact of the adverse judgments.
- Publish and circulate positive judgments outcomes and document lessons learnt for sustainability of good and positive litigation strategies.
- Attend high court / magistrate’s court Case flow management Meetings.
Ensure that litigated claims are dealt with in terms of the appropriate legal requirements and payments in respect of Capital, Legal Costs and Writs are made timeously
- Ensure that case flow management is adhered to.
- Ensure that diligent financial controls are put in place and adhered to.
Ensure that all claims are dealt with and finalized according to set quality standards to avoid unnecessary complaints from the claimants and service providers.
- Comply with audit requirements.
- Comply with Risk management Standards.
- Implement Effective Quality controls.
- Implement effective internal controls.
Ensure that Panel attorneys are managed in terms of the Service Level Agreement
- Increase number of non trial date tenders and settlements.
- Increase use of one expert.
- Increase number of tenders before 21 and /or 10 days before trial.
- Inculcate and implement use of one expert to curb unnecessary litigation costs.
Management of resources (human, finance and equipment) to ensure smooth running of the department.
- Conduct performance appraisals.
- Maintain discipline and take corrective action where necessary.
- Ensure continuous development of staff/employees.
Reporting
Qualification
- Four (4) year Degree in Law or equivalent.
- Admission as an Attorney of the High Court or Advocate.
- NQF 8 (Post graduate Diploma/Honours Degree/Professional Qualification Degree) adventageous.
Experience
- Relevant 6-8 years experience in claims environment of which two (2) years must have been on management/supervisory level/area of expertise.
Gmail
Yahoomail